Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
“
Was Amazing company also had first choice now both great companys would recommend this company to anyone who need electricity ”
— Ammar S.
May 3rd, 2017
Hey Ammar! Thank you for your review. We are excited to know you are happy with your service. Thanks! - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
My Review
(5 / 5)
“
Very good experience. Easy to renew on line and phone call. I'm on a budget. No issues to mention. ”
— Tony Segro
April 25th, 2017
Sam, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
Customer Service
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(5 / 5)
It's all true!
(5 / 5)
“
For years I did not believe my energy bill could be lower than what I was paying with TXU. That is until Direct Energy. Wow! What a difference! There was a hiccup in getting my order registered but even that was resolved in an hour and, just like that, I started saving money. Thank you, Direct Energy! ”
— Janine S.
April 22nd, 2017
Janine, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Renewed
(5 / 5)
“
Have renewed our Direct Energy contracts at both our home & weekend house. Have been very pleased with our service. ”
— Allan
April 22nd, 2017
Allan, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's and great customer service is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
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(5 / 5)
rn
(5 / 5)
“
no complaints ”
— martha
April 22nd, 2017
Thank you for the wonderful rating Martha! If you ever have questions please feel free to email those to us at dedigitalcare@directenergy.com. Sincerely, - Henry
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
Direct Energy
(5 / 5)
“”
— GL
April 22nd, 2017
Thank you for the wonderful review! If you have any questions or concerns please send those to us at dedigitalcare@directenergy.com. Thanks! - Henry
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Five Big 5's!
(5 / 5)
“
All service parts were excellent. ”
— Tom Fraser
April 22nd, 2017
Tom, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
amazing company!
(5 / 5)
“
i love direct energy, finding this company was honestly the best and i must say i am beyond happy to have switched from NEC to Direct Energy! ”
— Virginia
April 21st, 2017
Virginia, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Glad I went with Direct Energy
(5 / 5)
“
This is my third or fourth year with this company. Yes, the cost just went up a little but they are still less than other options so I will stay with them. Also they have a wonderful customer service group. ”
— Gerry C.
April 21st, 2017
Gerry C., we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's and great customer service is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Excellent prices and customer service
(5 / 5)
“
The best electric company I have ever done business with. Excellent ”
— B Williams
April 21st, 2017
B Williams, we want to thank you for being a loyal customer. Providing great customer service for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
My review
(5 / 5)
“
Good ”
— HC
April 21st, 2017
We're glad you enjoy the service HC! If you have concerns you may send those to us at dedigitalcare@directenergy.com. Sincerely,- Henry
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
GREAT COMPANY
(5 / 5)
“
Have always had good service looking forward to being a loyal customer for years to come ! ”
— michael j.
April 20th, 2017
Thank you, Michael. We look forward to serving you for years to come. Have a great week! - Ally
Billing and Account Management
Customer Service
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(5 / 5)
Outstanding
(5 / 5)
“
Best of the best ”
— Robert briseno
April 20th, 2017
Thank you for sharing with us. Have a wonderful week! - Ally
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Good and prompt service.
(5 / 5)
“
the Representative immediately lowered our rate and we renewed our contract in no time at all. He even made it retroactive for the previous month. ”
— The Sellers
April 20th, 2017
Thank you for renewing with us. We are glad we were able to make the contract renewal quickly and to your satisfaction! - Ally
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
I don't worry about anything
(5 / 5)
“
Fast to order and connect and extremely affordable ”
— G.S.
April 20th, 2017
Thank you for leaving us a rating! We are glad we were able to meet your needs. - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Good experience
(5 / 5)
“
No issues thus far and easy to transfer ”
— BB
April 20th, 2017
We are happy to hear your transfer of service went smoothly. Have a splendid week! - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
No problems here
(5 / 5)
“
Never had an issue with Direct Energy. Customer service is friendly and knowledgable. Will use them over and over for my energy needs. ”
— Mpd
April 20th, 2017
We love hearing about our customer's experience. Thank you so much! - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Excellent Company
(5 / 5)
“
You guys need to keep up the good work that you are doing. ”
— Direct Energy
April 20th, 2017
Thank you for the encouragement! We will continue to improve processes to provide the best customer experience possible. - Ally
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
Great Customer and Chat
(5 / 5)
“
Melinda from Direct Energy was great from Oklahoma, straight to the point, saving me hours of searching on the web...She took the time to listen (read) and answer all my questions very quickly... It's not just the rate what counts, it's the whole experience! ”
— Andres Martinez
April 11th, 2017
We completely agree and we strive to make the whole experience exceptional. We will be sure to pass on your feedback to Melinda. Many thanks. - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
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(5 / 5)
great service
(5 / 5)
“
Online chat was very helpful. ”
— charles
April 10th, 2017
Thanks for letting us know you like our chat functionality, Charles! - Ally
