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This company took over another and never notified me. I was paying my bill through the other company and it was never applied to my account so my power was shut off. After $120 in disconnect fees and 5 hours on the phone, they told me they had made a mistake but b/c I already had changes made, I just had to call back the morning after my disconnect date and they would put a credit hold on my account. Here I sit on hold 2 hours, 1 minute and 47 seconds later after being disconnected 3 times just today...the worst company ever!!!
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“ I had my identity stolen and put a fraud alert on my credit with all three credit bureaus. Nearly one month after the alert was placed, Direct Energy ignored the alert and allowed a fraudulent account to be opened in my name. My first call to Direct Energy resulted in the customer service rep refusing to give me a phone number for the fraud department; instead, providing me with a fax. Two later calls resulted in me being transferred to the fraud department to leave messages with no return phone call. Finally, a customer service rep took my complaint, apologized for the inconvenience and told me to file a police report. No report would be needed if Direct Energy wouldn't have willfully ignored the fraud alert. I still have not heard from the Direct Energy fraud department. ”
“ This company is BIG SCAM... I asked for a refund that still took 6-8 weeks for me to get and then the refund was $7.00 short of the $100 that I paid them... I went 5 days with no lights and finally swithched companies... They had the nerve to tell me that services were started at my house which they were NOT... They told me that I was suppose to call customer service and that is NOT my job that is what I paid them the money to.. IF that was the case I wouldve kept my money since they wanted me to call Center Point... Direct Energy is a BIG SCAM and are just out to get money and nothing else... I WILL NEVER RECOMMEND THEM TO ANYONE IN LIFE!!!!! ”
“ I was referred by a leasing agent to Direct Energy. It was the biggest mistake!! I ordered power what they did was asked Center point to take the meter. I did not find out that was the problem until I called them again because I still didn't have power. They decided to close my account with out even notifying me. I called again and was enrolled again on a different account and they had promised that my electricity would be on with in 2 to 4 hours. It has been more than 16 hours and until now I don't have power. Please DO NOT USE THIS COMPANY THEY DON'T CARE ABOUT YOUR BUSINESS. There is also a rep by the name of JOE and his supervisor by the name of "DAN" both need to get out from Direct Energy and maybe work for Mc donalds . Both of them were very rude and caused all this trouble. It even begun from the department of new account set up. By the way the I was trying out for Power to go-Pre Pay. DO NOT USE THEM. I am sorry at the moment I cannot refer any other company because I had problems with Reliant Energy also. ”
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They lie about their rates, its the most expensive company I've been in. Ive given payments with shown receipts and given no credit for them. To top it off there is not one place were I can give the payment; not even online has to be check or money order. I have been over ten hours on the phone in customer service with them and gotten absolutely nothing done. Basically their just ripping of people "thiefs".
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This company will not take no for an answer and will not stop calling even though I've asked them to over and over. Finally got a phone number today and reported them to DO Not call.gov so hopefully they have to pay a huge fine!!!
They say they are affiliated with our local energy company which is a lie!! Do not be taken by this company. They are scammers!!! They refuse to send information in the mail..hhmmm could this be because then what they offer is in writing and they would have to stand behind their word???
The person who called told me to check them out online.....so glad I did because from what I can see of the reviews....they really are terrible to work with!!!!
I would never recommend this company to anyone!! ”
“ I just sidned up for Direct Energy. They sent me a 5 day bill that went into my spam box. When I finally found it I was charged 15.00 for a auto pay breakage fee. I called them to question it and was told I was going to be charged for the call so I went on line and asked what auto pay breakage fee was. It took them 8 days to reply. I was told I'm being forced to sign up for auto pay and that it was in their terms of condition I signed up for...i checked and it was not. Becuase it took them 8 days to respond instead of the 1 day they claimed it would take my payment was late. They have now charged me a late fee and at least one or more "collection fees". I won't pay for something I didn't agree to. They now state that even if I sign up for Auto pay but use my bank to pay them and pay them early they will still charge me 15.00 a month until I do what they tell me to do. I have contacted PUC and filed a complaint. This is the worst company ever...money grubbing...crooked and unfair. Stay away! ”
“ Direct Energy is a lousy customer and I regret the day we ever signed up with them. Direct Energy was contacted on 10/25 requesting a deferred payment arrangement on my account in which the representative shouldn't have done due to the sensitivity of the account. One payment of $200 which has cleared both the bank as well as Direct energy was made while still under the payment plan however the payment arrangment was broken. There was a payment made prior to the deferred payment was done with a personal check in which it was returned and caused the deferred payment to be broken. Direct Energy will not release the switch hold from my account although the deferred payment plan was broken. I have satisfied all payments at this time. I spoke to several account representatives and they were providing me with different reasons as to why the switch hold was done. I was originally under the impression that there was only until the tampering charges were paid in which this has been done. Please have this filed against Direct Energy and I will no longer use their service in the future. I don't see where they are able to break my payment arrangments but I have to abide by the rules of the deferred payment arrangments at the same time. This seems unfair as a customer and something should be done about it quickly. ”
“ I switched to DE because they advertised 8.9 cents per kwh, and were giving a bonus to my credit card miles. I was paying 11 with Reliant. So I switched and got the 8.9 cents the first month, then back up to over 12 cents the following months. I called them and they said the 8.9 cents was just an 'estimate', and offered me 'their commercial rate' of 11.2 cents. Well, I 'estimate' i'm changing providers. The old bait and switch continues on. ”
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I loved DirectEnergy at first.
but they undercharged me for 6 months and decided all at once they would give me a massive bill! now i owe them a very large amount and my family already recieves help from the government so there is no possible way i can pay this and they didnt want to help at all! Amd how am i supposed to know they are undercharging me if they have billboards out saying, "NOW YOU CAN BRAG ABOUT YOU BILL!"
YEA RIGHT. I will never go back to direct after i switch. ”
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Direct Energy mailed a flyer titled "Switch. Chill. Brag."
When I called about the promotion, I received an automated message that the "Direct Energy Enrollment Center" was open from 7:30 a.m. to 8:30 p.m.
Well, it was 8 a.m. When I called Direct Energy main number neither the rep nor the supervisor could get through and had no answer.
In addition, they had no information about the promotion. When I asked the supervisor for the CEO's name, she was reluctant to give it to me. When I asked Direct Energy's address, she refused to give it to me.
At least in my experience, if any service were worse, I cannot remember it.
I'd hate to wonder if you had a real emergency with Direct Energy.
Tony ”
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I switched to Direct Energy because of their price per KW and also because they were offering a $150.00 gift card reward to switch.
Well, that was last December, we are now in June and still I did not get the gift card. I called them four different times and e-mailed them twice and still no gift card.
The last "supervisor" I talked to told me that if I do not like their service to switch companies... Really? ”
“ Moved from CA to TX. Called to enroll for service, and was told that the credit department will call me back within 48 hours to complete the enrollment process. It has been 4 days since I last spoke with them ... decided to go with Champion Energy instead. YOU JUST LOST A CUSTOMER! ”
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Not only has my bill increased by 300% comparing 10/1/07-9/8/08 to 10/6/08-9/4/09, but I've now talked with 5 people including a supervisor who can't pull up our account with the account number, tax ID number or ESI-ID number.
There is no reason that my electric usage would have tripled. What can be done? Who can I talk to? HELP!!! ”
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