“ Their promotion was good, the original price was good. Then the promotion was over and without any contact to let me know they raised the rate. And then raised it agin . If I had signed another contract the price would be about the same as before. So why without the contract is the price 33% higher. When I called to reason with them after waiting almost 35 min on the phone. There was nothing they could do even if I would sign the new contract. I said that I wanted to change back to ComEd and they told me to contact them direct. ComEd answerer in 3 min and said that Direct Energy needed to call to switch me back. I have paid my other bills, surfed the web, had a sandwich and a pepsi, written this review and i am still on hold. They finally came on the line and said I would be transferred to the cancelation department. Ten minutes latter they answered and told me because of high call volume (the cancelation department ) the computers needed to be updated and I would need to call back tomorrow. I asked to speak to her supervisor and she would not let me. I asked her to take my name and call me tommorrow after they canceled my account .and she wain no I would need to call back. DO NOT USE THIS COMPANY THEY ARE CROOKS. AND THEY HAVE THE WORST COSTUMER SERVICE I HAVE EVER DEALT WITH. ”
“ Direct Energy is the worst company ever..my bill is increasing by 119% per month for the last three months..they can't give me no answers and there customer service sucks to the extreme..they keep me on hold for 30 minutes to tell me they could not help...losers! ”
“ This is a horrible company. You should avoid them. There was some problem with DE finding the meter identifier associated with my address and they didn't connect me on the day I was supposed to be connected. Even though I called ahead to verify that everything was on track with the connection, they failed to get it started on the right date and did not call in advance or after there was a problem. I ended up using a another company because they also could not resolve the problem. They would say things like "your address is our enrollment system but not in the other system do you need to submit another application" instead of just fixing the problem and adding the address. Direct Energy = Incompetence. ”
“
direct energy changed the phone number on my account with out my permission. they called a complete stranger and gave my account information for months. the person whom they were calling even notified them of the mistake several times and they never fixed it nor did they contact me to verify. my electricity was turned off and when i tried to have it turned back on they told me the only way was to pay a fee.
direct energy doesn't care about their customers!!!
any other company is better! ”
“ This company took my ssn and ran my credit for service, then I supposedly had an account with the. I moved into my apartment and got a small bill for 2 weeks due to my billing cycle. Then somehow I didnt get a bill the next month. I was told by my apartment manager that her company is paying for the bill because there is no energy provider with an account for me in my name in their system. I thought this had to be a joke. I called Direct more than once just to be told i did have an account, and their company Green Mountain was trying to make me their customer. I got bills from my apartment manager for 2 months from then. So then I said enough and I called Oncor just to be told there is no account in the state of Texas with my name. I was so upset that I made a complaint to them to pass on to the right people. Then I called Direct and told them I am upset that they took my information and even billed m once, but somehow managed to take me out of their system. They told me that I never signed up for service with them, but mysteriously I had a two week bill. This company is full of liars, scam artists, and rude employees that do not want to take their blame for their mistakes. I would not tell a millionaire to start electric service with them in their party pad, they are a joke and untrustworthy in every way. No wonder the sales people are so cheerful when you start service, they suck you in and scam you behind closed doors afterwards. I have never had this experience ever with any electric company, and I have lived in a few states due to my husband being military over the years. This company does not need to be sneaky to make money, be honest when you mess something up and maybe you can keep customers! ”
“ Direct Energy is difficult to deal with on every level. I have received 4 phones in 2 days regarding my bill that is not even due until May 31. I feel as if I am constantly being harassed. I changed service to Texas Power when I recently moved. Unlike Direct Energy that haggled with me over transferring my rate, Texas Power was easy set up and very helpful, plus I got a cheaper rate. ”
“ Do not sign up with this company. After 6 months of normal bills our gas bill doubled in price. We use about the same amount of gas every month and payed over a 100$ more. It did not get colder, so no reason there (warmer actually). After calling them they said " it's because of the variable rates". Yes sure, variable rates I understand but paying double feels like a rip off. Ooh and it will also take them 2 months to cancel. Just be prepared. Please if you can don't sign up with this company!! ”
“ Direct Energy is a Rip Off; high priced energy. It is nearly impossible to sign up for new service and just as hard to sign up for auto pay, and they charge you $5 for every call...and they charge you $15 for "Autopay Breakage Charge" to which will be their fault for not properly setting you up in their system. They also will charge you for a Late Penalty when your not late, an advanced Metering charge, etc. I will file (and have had success filing claims) with the Federal Consumer Protection Agency, and suggest you do the same any time these guys or a bank messes with you. It's easy and you get results, as I have on two or three occassions! ”
“
I'm single man with no kids and I receive a bill every two weeks for at least 80 bucks. I don't know if they are double billing me from when I transferred but overall they are a horrible company.
Due to me having two due dates in a month apparently I'm paying my bill late and they charged me 29.95 for being 3 days late.
I called for an explanation and get nothing.
Worst customer experience I've ever had in ANY situation in my life. ”
“
I am an ex emplyee of Direct Energy. I worked for the customer service department a little over 4 years and have never heard such ATROCIOUS customer service, and I've heard alot! These representatives are so unorganized, unprofessional and overall HORRIBLE at their job. These people will not be hearing from me again. I want to deal with them as little as possible. I wish I still worked there so these people can get the PROPER customer service training they NEED! I used to close all complaints for Direct Energy and now I would hate to have an open complaint because nothing would ever get done. I hope one of those agents read and report this so something can get done.
Signed,
Anonymous.. ”
“ The absolute worst customer service I have ever experienced. They are rude and do not care about their customers. I had to move out of my apartment 2 months early due to getting a job in another state, so for 2 months I didn't live in my apartment. Somehow not only was my bill still high in the first month I wasn't there (even though not a thing was turned on that month), but my bill increased the second month I wasn't there! Save yourself the headache of having to deal with these people and use another company! ”
“ I pray this company goes out of business. The people here are lazy and rude. They don't know the first thing about customer service and really don't care what you have to say. ”
“ this company had solicitors go through my neighborhood and sign people up. I actually signed up for a better rate before these guys with green mountain but when my contract was up the rate went up, so i thought what the hell. i signed up with these guys direct energy and my first bill had a ten dollar fee for using less than what they wanted me to use. then i call to speak to someone and they tell me that because i signed up for the e-plan that i will be charged when i call with questions. I was furious. I signed up for e minders and I just now tried to go onto the website and i'm locked out for trying too many times to logon. I'm spent. I would not recommend this company to anyone, and I will most definitely be changing services asap ”
“ I signed up with Direct Energy when I moved into my new apartment and thought everything was fine until I received an electric bill from my apartment complex a few months later saying that I owed them a couple of months of electricity payments. I contacted Direct Energy and after about 3 hours of talking to 5 different people found out a fluke had occurred and caused by electricity to be switched out of my name after one day. I received a refund check for what I had payed them and basically re-started my account. Another few months went by and the exact same situation occurred; bills from my apartment complex, phone call to Direct Energy, found out I had electric with them for one day before a random switch back out of my name. This time I switched to a different electric company but I am still dealing with my apartment complex to get all the electricity bills paid. One time might be a fluke but since it happened twice I can only express how mad I am. ”
“ This is by far the worst utility company I have ever had the misfortune to deal with. I never had a late bill until I signed up with Direct Energy. As a recipient of Social Security, my check is deposited once per month, approximately 1 week after the due date. Direct energy has refused to change the due date, tacking late charges onto my bill. I was told to contact Oncor, my service provider, who referred me back to Direct Energy. Every month, from the day after my bill was due, I received phone calls from DE, (up to three times per day!) asking when I would pay my bill. Each month I explained the reason why I could not pay on time (it was supposedly noted in my account), this continued monthly for my 2 year contract. I even had a call asking when I would pay my bill an hour after I'd paid it. I said I would give my confirmation number, but the employee already had it! I also could not get an extension until the day the bill was due, and only two per year without penalty. ”
“ Can't receive my bill, very distrubing. Have to call every month and fight for a bill, never experianced such a thing. what is going on? They can not get a correct address. sick and tired of this hassel ”
“ I used direct energy for my first house and at first it was great then our bills skyrocketed. from about 200 a month(during summer) to double that. i had no problems paying my bills on time with the direct credit system, but i canceled it to have more control of my bills. in September another high one and so i sent the check which arrived on time, they also took the same amount out of my account on the same day. This sent my bank account overdraft and 3 checks bounced. my bank was very helpful and said as soon as they credit the money back all the charges would be dropped. Well you have to wait 4 to 6 WEEKS to get any kind of refund from DIRECT ENERGY. I know I'm rambling but this is a very serious issue to me. I couldn't wait 4-6 weeks to pay them. They need their money on a certain day and so do i. ”
“ I have used several different electric companies through out Texas, but I have to say Direct Energy does a superior job at being the absolute worst electric company I have encountered thus far. Their customer service is by far the rudest, most difficult group of disenchanted, jaded customer service reps in the industry. I found out today my contract is up at the end of this month and I am so overjoyed to be switching I almost teared up a little. I was paying a much higher rate at my previous eletric company, and I would have GLADLY gone back to pay a higher rate and have superior customer service than continue to subject myself to Direct Energy. Buyer beware - you definitely get what you pay for with this company. ”
“ They will charge you a $25.00 fee just to call you to let you know you are one day late on bill. Croooooks! ”
“ It's been 4 months and Direct Energy still has not been able to process an automatic withdrawl from my checking account. My account has accumulated several $25 collection recovery fees due to Direct Energy's inability to process a direct withdrawl from my bank. Direct Energy informed me that they will only waive one $25 fee. Regardless of the fact that they are causing the delays in payment.If you have a choice, choose another electricity provider. ”
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