Direct Energy - Company Information

“  I was unfortunately a Direct Energy customer for years. My wife pays the bills and wasn't really paying attention to the amount on the electric bill. One day I opened the bill and was shocked. So I researched the kw/hr price I was being charged by Direct Energy with what the typical price was. WOW.

Direct Energy was happily charging me over DOUBLE their current price. Basically, they were stealing from me. Companies need to make money. I get it. But Direct Energy's behavior is unethical and should be illegal. No phone call, no email. Zero effort was made to help a long-time customer to not be price gouged.

DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY.

If they offered me a rate at half of everyone else, I still wouldn't use them.

DO NOT USE THIS COMPANY. ”

“  Hadn't received a bill in 3 months and couldn't understand why until I was notified of a change in my provider to another company, problem is, I did not authorize the switch to another company. I never even thought about switching until this whole fiasco. I was charged $40 after the situation was resolved, for what? I don't know. Looking to leave them asap. ”

“  I wanted to search other options for my electric bill. I signed up for the 12 hour fee nights with echo dot in May. I never received the dot so I called and they gave me a $25 credit. My prior company was great just checking options. My highest bill in the heat of the summer was less than $400. My first bill was over $500. WHEN I CALLED THEY TOLD ME BASICALLY THATS YOUR BILL. I immediately called my prior company and reenrolled with them. The disconnect charge saved me well over a thousand dollars more than the cancellation fee. Beware their promotions are false. My one month bill with them was almost double my prior carrier. ”

“  TRIED TO ESTABLISH HOME RESIDENTIAL SERVICE AND WAS UNSUCCESSUFUL
AFTER OVER AN HOUR ON THE PHONE TO 3 DIFFERENT PHONE NUMBERS AND
MULTIPLE CALL TRANSFERS, WAS NEVER ABLE TO FIND A REPRESENTATIVE WHO COULD HELP ME
LOCATED IN THE UNITED STATES... ALTHOUGH I REPEATEDLY REQUESTED THIS.

THE BUSINESS CUSTOMERS GET A US. REPRESENTATIVE IMMEDIATELY BUT NO ONE AVAIL. FOR RESIDENTIAL SIGN UP. I F A CUSTOMER CAN NOT GET A LOCAL REP WHEN THEY ARE WISHING TO APPLY FOR SERVICE. ONGOING CUSTOMER SERVICE WOULD NOT BE GOOD EITHER. ”

“  These guys will triple your rate if you don't get the official notification that your term is up. We just got a bill on their variable at 10.10 per mcf cant believe this price gauge is legal. Stick with local provider! Customer service agent even felt bad and couldn't resolve it! not worth the switch, cheaper to cancel than get stuck with this bill in January. Will also report to BBB. ”

“  A 4 cent per kwh increase in one year. Oncor delivery rate increased. Direct Energy used to be better than other providers. Now they are just as greedy as the rest. Customer service is lacking too. Took me 5 weeks of calls/cats with 6 different people to renew my plan. Online option did not work. ”

“  Its 7:53 am on a Wednesday morning and Ive been on hold without power since 7:11. My account is on auto draft and there is plenty of money in the account including when the payment was supposed the go through on Jan 22, only 2 weeks ago. In fact the phone system asked if I wanted to pay with the card on file and it was approved. Why am I cut off only 2 weeks after declining payment anyway. No phone call, no letter.
Now on hold again because they cant figure out why its doing that. Meanwhile I sitting in the dark. Readers of this might assume that I didnt have the money in the account. WRONG. But if I didnt, wouldnt they call, email or send a letter? My last bill says DO NOT PAY, your bill will be auto drafted on 1-22-18.
If you like having your service cut off for no reason at 7:11 when they dont answer the phone until 8:00 then youll love this company.
”

“  A poorly run company. They take forever to process payments and will very quickly send out disconnection notices. They refuse to allow direct bill payment from banks (wire payments) so if you use online bill pay your bank has to mail them a check. Direct Energy takes forever to process the payment and then sends out disconnect notices. We had this happen several times and despite proof from the bank that the check was mailed promptly to them, Direct refuses to admit they are slow to process payments and blames everyone else. Don't use them unless you want to get disconnection notices. ”

“  I paid my bill at 6:15AM in the morning. Between 8:00AM and 12:20PM the same day my power was cut off. I don't understand why. At least they cut it back on before I got home.

Service really sucks....

Choose another company, I am going to transfer my service today ”

“  Shockingly dishonest bad company with horrible customer service experience. Compared to other electric companies, they absolutely stink. Repeated over charges, incompetent billing and astounding arrogance. I would not do business with them again if their "promoted" price (likely a myth) was 1 penny a kwh. I paid their billed extortion but promised them I would tell everybody I knew. Be forewarned. ”

“  After viewing the offer online I attempted to oder service online. The plan that was advertised was not available.
"Price Protection E-Plan 24 month" with 2 free months of service

I called to see if there was a different way to access this plan and spent most o my first contact giving out all of my infomation without getting any information from them.

Then I was told that this pland offer is not available in my area. But I could be transferred to a servcie group who could likely determin what special offeres were available.

I was then sent to another automated phone program. After completing the drill I was sent to yet another automated phone program, this time asking me to choose English or Spanish. (voice was in english by the way) I selecte #1 for English and was then sent to yet another automation asking if I was a new or existing customer. Keep in mind I spent more than 5 minustes giving my personal information to the first person.

I selected New custoemr and was prompted again for English. #1 and a person answered asking how may I help you. I began by saying how long I have been on the phone and how frustrating the autmated system was. And would she mind passing on my comments. The proceeded to esplain what I wanted in terms of service and pow..."please press 1 to continue in English, opremre dos para espanol.

I hung up. ”

“  I have not been happy with being charged a late fee plus a 25 dollar collection fee is not paid by the due date { mind you which is changed. If you pay the bill in full early they will give you another due date earlier. Talk to representative and requested copy of all charges for year. but statement did not include the date due. They change the date due every month just about so they can charge you a late fee plus the collection recovery fee. I sent letter of complaint to the Attorney general and better business bereau but they did not do anything about this problem. and just close the case. ”

“  A Direct Energy rep came to my door yesterday, and I stupidly signed up. After I did so, I had a really bad feeling about this company, so I did a google search and read some BAD things. The following is a link to a WIKI article. I think everyone should read.

http://en.wikipedia.org/wiki/Direct_Energy

Today I called and canceled.
”

“  I have a habit of paying all my bills upon receipt. This company messes
up the billing on a regular basis! ”

“  My rate for this company is $0.1537/KWh very high this has been like this for the past 4 months. I pay between $400 and $475 a month I have talked to the company and they tell me that wene my acount is at $0.00 balance they can then offer me a "good rate".So I did just that. I called and direct energy told me that they can not help me because their is still a balance but the bill is not due yet. I have been with them from 2006 and I have never recived a "Good rate". DIRECT ENERGY IS NOT THE WAY TO GO!!!!!! ”

“  Last month we had a young man named Nixon come up to our door to give us a sales pitch. My husband had a job like this in 2020 and since then we've taken pity on sales people and like to hear them out, even if we don't buy anything.

He gave us the pitch and it seemed interesting, but we wanted to look into it ourselves. We said multiple times "We do not want to buy anything today. We do not want to sign up right now." and he confirmed multiple times "No, this is not signing up, it's just information. Someone will contact you to follow up in a few days and if you want to sign up you do it then." We have him on camera saying this.

Well, apparently he lied!! We decided to not go forward with Direct Energy and to stick with the company we already had. It had been a week and I hadn't gotten a call so I decided to reach out and ask them to take us off their call list. Well to my surprise, the lady on the phone said I was already a customer!!!! They went behind our back and signed us up anyway without our consent!

So now we've spent the past two weeks in a dunning and I don't even know who is supplying our electricity and this is going to ROYALLY screw up our light bill and in this economy, that is not an easy thing to handle right now. So far, everyone on their end has been helpful in working with us to return us to our original contract at our old company, but the fact that Nixon lied to our faces on our own property ON CAMERA and signed us up without our knowledge or consent leaves a HORRIBLE taste in my mouth. Based on that alone, I will never sign up with Direct Energy and I will never recommend them to anyone either. They will take advantage of you to make a quick buck on commission. ”

“  Your door to door salesman came to my place in Columbus and said that my contract with you had expired not only have I never had a contract with you I called AEP to find out that I signed a bunch of things on a tablet and then I had wait on a call a vda verification thing customer service rep told me to say yes to everything well luckily I didn't say yes to the last question here's hoping I don't have to file a class action lawsuit against you if I did sign up not only did you lie to me about me being a previous customer saying that I could get money back on a surge in my billing you lied to get my service it's despicable and disgusting ”

“  Don't fall for their marketing. They tell you share with a friend and get a 50.00 Visa for you and your friend. It's been 9 months and several calls and each time they say oh yeah, we are sending you an email. Nothing shows up. You call again and they tell you the same thing. It will take 7 days for the back office to look at this. Not sure who is in the BACK office, but you are not doing your job! ”

“  For some unknown reason, when Direct Energy upgraded. They changed my plan without authorization. when i told them about they switched be back to my original plan, but would not adjust my bill. Not only that now i am unable to track my usage. ”

“  Esta compaa me ofrecio un plan promedio cuando solo tenia 3 meses en esta, y despues de 5 meses me dicen q tengo 200 dlares de deudas por el plan promedio, porq me estaban facturando ese plan teniendo en cuenta el ao anterior la persona q vivio antes de mi en el apartamento, como puede haber tanta incompetencia, si yo se lo q consumo y no es nada y las facturas super altas, algo q es imposible, me dicen q tengo tal vez escape de energa ya han revisado todo no tengo nada, son ustedes q sobre giran los consumos, ahora llamo y me dicen q deba solo 56 dolares porq pagu 72 hace 3 dias atrs y luego de ponerme en espera dicen q son 129, o sea, no se coordinan ni para mentir, te estafan tu dinero a ti q eres un simple trabajador a la cara, horrible, pides un plan q te ayude le digo Dame finales de semana gratis y me dicen q tendr q pagar 7 centavos ms a lo q pago ahora para tener finales de semanas gratis, entonces mi pregunta es: CUAL ES LA GRATUIDAD? PORQUE POR MATEMATICAS SI ME SUBES EL PRECIO ENTONCES NO ES GRATIS ESTARIA PAGANDO DE LUNES A VIERNES LO Q SEGUN ES GRATIS SABADOS Y DOMINGOS, gratuidad seria q pagando lo mismo q pago por kilowatts me das esos das gratis, si me sabes el precio de kilowatts ustedes compensan "los dias gratis " y aun hay gente q cree ahorra con estos estafadores. Maldita la hora q me cambi de compaa a ustedes. 4 aos viv en austin y jams tuve problemas con la energa ni tuve q cambiar de compaa aqui los dos 1ros meses te cobran bajo y luego te llega el golpetazo. ”