Direct Energy - Company Information

“  WENT WELL, VERY EASY TO DO. ”

“  None ”

“  My prior energy provider offered a "come on" value for switching to them. They had a bonus plus low rates. What I was not notified of was that after three months the rate escalated dramatically. It was a "fixed" rate but after the into period it fixed at more than twice the original. I, unfortunately, did not catch this for several months thru the summer. When I did catch it there was no mercy from their customer service people so I found Direct Energy and they are living up to their agreement ”

“  Perfectly happy with entire experience until service contract expired. If customer service had contacted me and offered same rate, I would still be a customer. Signed with another service then get your offer for a lower rate. Sorry. ”

“  Direct Energy Customer Service is awesome. I am not easy to deal with, but Chas took ownership of the problem and hung in with me until it was resolved. It was an AutoPay issue and he worked with me, even involved his supervisor to get everything taken care of. Seldom do I find Customer Service where "Service" is the key word! ”

“  Customer service helped to correct my issue promptly and easily. ”

“  Pretty chill ”

“  Good service ”

“  The lady on chat helped clear everything with, Malinda was her name. Very helpful ”

“  Very helpful and easy ”

“  I used thr online chat, and the agent Melinda was very quick and answered my question. She was very professional and nice. ”

“  Good value for the money. ”

“  I made a big mistake and switched from direct to txu my bill jumped from 90$ in nov to 318$ in dec. that is without heat because my heater had been boken since last july. Since then the bill has only gotten higher. No one at txu will talk to me or explain why. As soon as my contract is up at txu im switching back. This month my bill was 418$ That is almost half my s.s. check. I cannot pay it so soon I will be without power. I am a 67 year old widow with health issues. ”

“  They are a little more expensive, but I haven't had any problems with them. I would put them up there with the top companies ”

“  Happy so far but to new to say. ”

“  Dealing with Direct Energy was easy. Their customer service was excellent. What was not easy was signing up through CT energy. I could not speak to a real person @ CT. Energy. ”

“  It is taking 3 months to swap over so I am loosing money by not changing service within a month. So far I have lost $350 Plus because of the delay! Eversource is a rip off for seniors and still needs to be addressed! If I can purchase the same electricity on the same lines it is being delivered on then Eversource then why and how can Eversource charge double! Government needs to wake up!! ”

“  this company has the best price and is easy to sign with no early termination fee ”

“  Duke Energy (Cincy, OH) rates are Steep. When you go on their "Budget-Plan" (to avg your payments) you get a Balloon Payment come Spring for $800.00+, after paying avg $200-350 a month for a Balanced Gas/Elec home with 3 bedrooms. With Direct Energy. my monthly payments dropped to $190/mo and NO $800 Balloon Payment! ”

“  Good company, just make sure to keep up with contact end dates. ”