Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
LOVE! Competitive Rates and Great Customer Service
(4.8 / 5)
“
I love Direct Energy. I've been using them for 12+ years at multiple residences. Transfer is always easy, and I love that I get a month of free energy service every year! Their rates are competitive, and any time I've had to speak to customer service they've been really friendly. I even call about every 6 months to see if they'll lower my rate, and often they do by a cent or two!You get a discount when you sign up with a personal referral. You're welcome to use my refer-a-friend code: BD51V1 - enjoy!! ”
— Whitney
February 14th, 2014
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4.6 / 5)
DIRECT ENERGY REVIEW
(4.6 / 5)
“
A smooth transition to change to Direct Energy ”
— K MILLER
March 4th, 2025
Thanks! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4.6 / 5)
Good enough
(4.6 / 5)
“
Well, we didn't get a choice as to how much we can afford, we went with the best one we could find because as usual, we all get screwed at the drive thru. I'm sure ohio Edison is just so happy to become even bigger billionaires. ”
— Pj
August 2nd, 2023
Hello Pj. Thank you for allowing us to energize your home! We value your business with Direct Energy and we look forward to continuing serving you for a long time to come. If there's anything we can assist you with, please feel free to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you out. Have a wonderful day! - Marta / Digital Care
Billing and Account Management
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(4.6 / 5)
need to switch
(4.6 / 5)
“
quick response time and easy to use web page. ”
— Dave W.
April 24th, 2023
Hi Dave. Thank you very much for this amazing comment! We are honored to have you as a part of our fabulous family, and we love to energize your home! We will continue getting better at what we do, to always exceed your expectations and treat you the way you deserve! Have a beautiful day! - Marta / Digital Care
Billing and Account Management
Customer Service
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(4.6 / 5)
Excellent customer service
(4.6 / 5)
“
Tamra was our customer account representative. She was beyond helpful in such a professional and kind way. ”
— Bills Sandwich Shop
March 20th, 2020
We appreciate you for letting us know of this positive experience with Tamra! This is great news and we will be sure to pass this feedback along to the appropriate team for recognition. Thank you for being a Direct Energy customer! Have a great week and stay safe out there. - Megan / Digital Care
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.6 / 5)
Bad experience after 3 years
(4.6 / 5)
“
I have been Direct Energy customers for 3 years, when I decided to move to my new house I called them (30 days before moving) to transfer my service to my new location (75056) but the representative told me the service is not available on that area and they don't charge me for early termination. When I saw my statement they charged me $135 for early termination, I called again and the representative checked my new zip code and agreed to waive this fee. Finally today after checking my credit card statement I saw they charged me $135. Really frustrated with their customer service. ”
— Ali
June 20th, 2019
We certainly wanted to take a moment to apologize for the less than exceptional experience. Upon review of your account, the early cancellation fee was included with your final invoice. A waiver request was submitted and a credit of $135.00 was applied to your card on file as of 7/8/2019. Please be advised it can take up to 10 business days for the refund to show on your account.
I confirmed I received my credit, regardless of what I mentioned above I was totally happy with Direct Energy service but unfortunately they don't offer service in my new area.
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4.6 / 5)
Good company, getting better
(4.6 / 5)
“
I have been with Direct Energy for 8 or 9 years now and, except for a few minor issues, have been pretty happy with their service. I use the live chat feature most of the time but, if I have to call customer service, I am usually not on hold too long at all and it doesn't take long to resolve whatever the problem is. The rates are a little higher than some lesser known providers but given the lesser known providers ratings, the higher rates are probably going to be worth it. In fact, my contract with Direct Energy expires this month and I had been shopping around for an electric provider with a lower rate but decided to go ahead and stay for that reason. All the providers offering lower rates had terrible ratings and customer reviews. I also found a few outrageous hidden costs and fine print nightmares among some of the lesser known providers. I would rather pay a few cents more and avoid having to battle with some other company's customer service department about a promise they made at signup they failed to deliver afterwards. ”
— Jennifer
February 6th, 2019
Good Afternoon Jennifer,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
-Marie
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.6 / 5)
Generation only.
(4.6 / 5)
“
Never any problems. ”
— Good supplier & prices Repeat customer.
December 27th, 2018
Thanks for taking the time to leave us a review! Hope you have an amazing day. Allie
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.6 / 5)
Cs was really helpful
(4.6 / 5)
“
Needed help with my bill and cres from cs helped me out n was very kind ”
— Esther
December 4th, 2018
Thanks Esther! We are glad to see you had a great experience and will make sure Cres is recognized! - Allie
Billing and Account Management
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Price, Plans and Promotions
(4.6 / 5)
Great Customer Service
(4.6 / 5)
“
Chatted with Kim today and she was a tremendous help! No wait time either. Issue resolved! ”
— Judy
October 23rd, 2018
Thanks great to hear! We will make sure to pass the kudos along to her :) - Allie
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.6 / 5)
Easy experience for set up and transfer
(4.6 / 5)
“
Used on line chat service to discontinue service at one address and activate at another three weeks out from move. Seamless...easy. ”
— Jeff
July 5th, 2018
This is the feedback we love to hear, Jeff! We are proud of our Chat feature, and are glad you are enjoying the online digital assistance portal. I will pass this information along to our Chat team to ensure they are properly recognized. Thank you for being a Direct Energy customer! Have a wonderful day. -Eleanor
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.6 / 5)
ted arnold
(4.6 / 5)
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quick painless and competitive ”
— favorable
June 19th, 2018
Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4.6 / 5)
"Getting to know you!"
(4.6 / 5)
“
Being new with Direct Energy I need a little more time to experience. So far I am very pleased with the price and that means a lot to me. Using Direct Energy for both Gas and Electric, is allowing me to stay in my home. When you are on a fixed income, this is monumental. Thank you, Direct Energy. ”
— Betty J. Morgan
December 20th, 2017
Thanks for the wonderful feedback, Betty. We are so glad you decided to go with us as your supplier. Have a fantastic day! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Great online customer service.
(4.6 / 5)
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I had called several times to discuss my bill, but recently and now twice I have used the online customer service and resolved my concerns right away. I have been with Direct Energy for approximately 4 years now and I have recommended them to several of my family and friends. ”
— Patricia Kohler
November 28th, 2017
Thank you so much for telling others to sign up for our service. We really appreciate it. Have a wonderful day! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4.6 / 5)
Wonderful customer service
(4.6 / 5)
“
I had a misunderstanding about account and decided to reach out to the chat option, I was assisted by Kyera who was more than wonderful. She explained in detail my concerns and assisted in setting up the appropriate approach. ”
— Ruth
November 22nd, 2017
Great feedback, Ruth. We are pleased to hear that Kyera was able to assist you with the concerns you had efficiently. It's important to us that we offer the best customer service experience to every customer always. Be sure to reach out should you need our assistance again. Thank you for your business! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Great
(4.6 / 5)
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Awesome ”
— Toby Turner
November 21st, 2017
Thank you Toby! We appreciate your feedback Have a great day! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Cancellation of Plan
(4.6 / 5)
“
I noticed a certain surge protection plan was added to my account, so I requested that it be removed immediately. Megan, a representative was very professional and direct. The live chat lasted about two minutes, at most and my concern was addressed with urgency. Love, love, love this company! ”
— Udy E
July 27th, 2017
Thank you for sharing your feedback Udy! We are pleased to hear this and will make sure Megan is recognized for a job well done! We hope you have a great day! All the best, -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Never have any issues
(4.6 / 5)
“
I've been using direct energy for about 2 years now, and I've always had a good experience with them. Their plans are cheap and I've never had any issues with paying my bills online. Their customer service is always quick and efficient. The website can be a little glitchy but that might be because I have to use my phone, but I have noticed they have been making updates and I especially enjoy the chat function. Overall I will always recommend Direct Energy! ”
— Rachel
June 30th, 2017
Rachel, thank you for sharing your feedback. It's nice that you have recommended other's to us, and that you have had good experiences with our customer service when you needed assistance. Please report any issues you have with our website to us, so we can get those issues reviewed as soon as possible. Feel free to email us at dedigitalcare@directenergy.com if you have a current issue with the website that needs attention. Thank you, -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
chat about rates
(4.6 / 5)
“
I had a fast and easy experience chatting about my rate. Exactly what I expect when chatting. ”
— Jose Torres
June 30th, 2017
Hi Jose! We understand that when you contact us, it is important to get the issue resolved quickly and efficiently. We are glad that you had a good experience when you chatted with someone with a question. Have a wonderful day! -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4.6 / 5)
Energy set up with Melissa
(4.6 / 5)
“
Easy and Quick. Just how I like it. ”
— Neal
June 13th, 2017
Hi Neal! Thank you for submitting a review. We are glad to hear that you have had an overall good experience with our company! Have a good day! -Jane
