Reviews for Connecticut Light & Power

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Reviews by Star

The best review categories for Connecticut Light & Power are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

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Recent Good Review from Brice Johnson

Connecticut Light and Power

Great services. Late fee was not bad. We never had to call someone to get our power back on because we never used it

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brice Johnson from Norwich on January 5th, 2017

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Connecticut Light and Power

Great services. Late fee was not bad. We never had to call someone to get our power back on because we never used it

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brice Johnson from Norwich on January 5th, 2017

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

My thoughts

I have been a customer of CL&P for many years. I have heard of others who use different suppliers as they have a lower rate to start off with then the rate jumps up rally high after the trail period is over and they are locked into it as they signed into a intact end deal. I figure the company had ne in business so long and the rates are reasonable so why switch.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rick from East Hartford on December 18th, 2016

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kyle's Review of CL&P

CL&P has had to face a lot of challenges as a light and power company over the last several years due to a myriad of rain and snow storms and although they have not been perfect, they have risen to the challenge. My guess is that few other companies could handle the situations that they have had to handle any better than they have and despite the unsatisfied customers, they have done their job.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kyle Liang from Norwich on December 25th, 2016

Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Blackout

Had a blackout. They came and fixed it

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ian Kruszewski from Niantic on December 21st, 2016

Higher and higher

As the cost of living goes up, electricity included, I do not see my paycheck get larger.Major companies such as CL&P are slowly wiping out the middle class.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sean A from Thomaston on December 18th, 2016

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Never able to talk to anyone

Eversource all they do is raise their prices but none of them do any work I have been trying to talk to somebody for months now and they even have an option where you can get a call back but they don't ever even call back I sent them documents that they never respond to they are the worst disgusting despicable company there is do not get them if you can change your company do it because they are a waste you should put them out of business now they stink

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Carolyn from Danbury, CT on March 6th, 2023

Recent outage

We've been through these outages before. Why isn't there a better plan in place. With Covid-19 people are relying on service. The CEO should be fired. Bottom line he wasn't prepared.