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UNHELPFUL
| I was overcharged, did not receive my refund check. Its been over 6 weeks. I called multiple times spoke with multiple people. Not a single thing was solved with loose answers that beat around the question ! Supervisor was in a very long call and could not speak. SURPRISE! Absolutely pathetic. | |||
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UNHELPFUL AND OVERCHARGE
from
Danielson, CT
on
May 12th, 2020
I would not recommend Public Power
| We signed up for $.0699 rate for 33 months. 8 months later they lost track of our credit card for the $14.95 month fee for their service. 2 months after that, they said they left a voicemail message that we didn't get. 4 months after that they said they left another voicemail message that we did not get. 3 months later our rate doubled to $.12490 per kWh. They said that since we didn't answer their voice mail messages, that put us in default. No email message was received, only "voicemail messages". We get voice mail messages every day and we answer them. They did not call our number and did not notify us that we went into the default rate which was double our agreed to rate. | |||
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Public Power Is Not A Good Player
from
Madison, CT
on
December 23rd, 2019
Will never use Public power again
| I never write negative reviews, but I think in this case its worth it. Do yourself a favor and dont use these guys. I was in contract with them and had a decent rate for a year, contract ended and then they shot me up to the highest rate they possibly could (higher than the highest any other provider had and higher than the standard rates by the Eversource). I didn't cancel in time, which is my fault so I ate the cost, didn't complain and paid the bill. The day I received that bill I called them and cancelled which was almost 4 weeks before my next meter read. A month later I get a bill (with Public Power being the provider) with that same insanely high rate. I called them and they said it could take 1-2 billing cycles to remove me from their billing. Long story short, they are holding me hostage to this rate until they decide to get to my name on a list and work with Eversource to remove me. I spoke to customer service and management and they wont do anything for me and keep telling me its their policy. Lets be honest, its an administration issue. They will get to your cancellation when they get to it, thus the 1-2 month policy. In my opinion, this is terrible business and a terrible way to treat customers. There is no reason why this process cant be expedited, b/c customers shouldn't be held hostage to your ridiculous rates if they are out of contract and ask to be removed within a reasonable amount of time from the next meter read. | |||
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Anthony Collazo
from
Manchester, CT
on
March 6th, 2019
They gave me the wrong price
| They took away the offer before it was activated. I could had used the time to sign with a different provider. Very disappointed. | |||
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Mike
from
Bristol, CT
on
September 17th, 2018
Disappointing
| After signing up I was told I had to pay $159 fee. | |||
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Disappointing
from
Orange, CT
on
September 16th, 2018
Odd experience
| I received a phone call one month after signing up for a rate and they told me the website had a glitch the day I signed up and didnt bill me the $150 sign up fee. There was no notification of a sign up fee when I registered. They said I had to pay it or they would cancel. I let them cancel. No written notification either just a phone call. Sounded like a scam to me | |||
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Odd Experience
from
Darien, CT
on
September 16th, 2018
Watch the fine print
| I signed on for service. After signing I received notification that there was an an added charge. So much for the good price. I cancelled the service. | |||
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Elly
from
Tolland, CT
on
September 14th, 2018
Never Choose Public Power
| I signed on with PP in May expecting to be on line by June 30. Recieved a bill from my existing provider mid July at twice rate that I had been paying.Called PP as to why they had not followed through with the planned switch.They said information was incomplete.They failed to contact me,as a result I'm stuck with an inflated electric bill. Their business follow up stinks. DO NOT EVER CHOOSE PP AS A SUPPLER. | |||
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—
Dan Zaicek
from
Ashford, CT
on
July 20th, 2018
Bate and switch plans!
| We signed up for a 12 moth plan at 7.98% and received an acknowledgement letter but it NEVER went into effect and for 3 months+ we were paying a 12.49% rate instead. They blamed it on Eversource but they said it was Public Power's error. When we called to complained they only would offer us a 6 month plan at 8.56% which we were forced to take to get out of the 12%+ we were paying. One rep said he would see if he could get us a reumbursement for the months we paid 12%+ but he never called back or returned our call. We have filed a complaint with the CT Public Utilities Regulatory Agency and await their assistance in this matter. As soon as our 6 month plan is up with them we will find another supplier and nevr use them again! | |||
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B & L In Danbury
from
Danbury, CT
on
July 16th, 2018
Bait & switch artists. AVOID, AVOID, AVOID
| TERRIBLE COMPANY! ! Sucker you with competitive rate then slam you with 300% increase. Any questiins and instead of a rep you hear from their lawyer. Something very wrong with this company. | |||
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—
Captain BullDog Thal
from
Old Greenwich, CT
on
November 10th, 2017
