Gexa Energy -- Profile Analysis

When I heard Gexa had come under new management, I called back to check their rates. The customer service people were very helpful, and they had some extremely low rates. I would suggest other people check them out. They used to be terrible, but now seem to be much better.

I have been with Gexa for 3 years now. I just added my 2nd house to my account. For tax reasons I need 2 bills. Well Gexa felt the need to take a payment from my primary house, and applied it to House 2. So that left the main account short...late fees, disconnect notice and hit on my credit report. They fixed it... and waved all kinds of fees for the fast connect on the 2nd home. The same issue has happened 2 more times, but they are great about fixing it... but 3 disconnect notices and the time to fix it is a pain. I would still recommend them to anyone, but stay on top of them with the billing... it could take up to 3 months to fix. And make sure you contact them when your contract is almost out of date, or you might get a bit of a jolt when your rate goes up..mine went from $0.11 KWH to over $0.19 KWH. Gexa fixed it but it took 3 months to get my $392 back.

I've been with Gexa over a year and have experienced no problems with billing, delivery, or customer service. Also have enjoyed a very low total rate of 9.1 cents/kwh plus $10/mon customer charge on a 12-month fixed plan expiring in June 2010. We'll see whether they continue to offer attractive rates when the current plan expires, and how cooperative they might be if I choose to change providers. Thumbs up so far.

I had been with reliant for years then I tried some off brand company called APNA I don't even know if they are still in business! Gexa has given me nothing but the best customer service excellent rates w/ fair & timely billing. What more could you ask for?!

I have been with Gexa for over 2 years now. They have a low rate and give American Advantage miles every month. I was previously with TXU and Reliant and both were so much more expensive than Gexa. I have recommended Gexa to everyone I know.

Been their customer for over 3 years. Priceing is good and customer service is great. Never had a problem.

I'm sure when I switched to them, they were the cheapest. I did use cust
service to resub once and lock in a lower rate on a fixed plan than I
already had, which they let me do before my previous term was up. So
that's nice that if the rates drop, you can do a new contract at the lower
terms.

I have not had any problems with Gexa. Even though I never signed up for a contract they have kept my rate reasonable. Not as good as a contract rate but they did not gouge me.

The reviews on this site don't give them any justice. I used Gexa Energy when I first moved to Houston in 2005. Then in 2007, I switched to Sparks energy because they had cheaper rates. and Then I moved back to Gexa energy in 2009. I have always had a pleasant expereinece with them. The second go around, I asked if I can get service without having to provide my SSN, they said, just give us a letter of credit from your current provider that you have never been late and you are in good standing with them. As soon as I did, they switch process was a breeze, didn't even feel it! Most of the people who left negative reviews, have been charged with late payment fees and ofcourse they are bitter about it!

GEXA is a good electric company that has lost it's way in price promotions. Their customer service is ho-hum at best, not outstanding, although their call-back service is excellent.

Ive had gexa for a few years now. I was looking into switching to a lower cost provider but after reading horror reviews I think ill stay with the slightly higher rates. When I contact customer service Im able to talk to a person (although they may not always be upbeat) they take care of the issue quickly. I've never been billed multiple times per month or asked for any crazy deposits or random cancellations. I would recommend them to my friends and family.

Never had a problem with them, and they have
excellent Customer Service. I have used many
utility providers from around the country and will
only deal with them if I can. They are always
responsive to any needs I have.

I have been with Gexa for 6.5 years and have never had any issues with anything! They have been terrific as an energy provider! I def recommend them to anyone! They have not done me wrong!

They offer competitive rates and provide airline miles. Only reason I am considering switching is due to the rate increase.

I've been with Gexa for two years with no problems. At renewal I shopped rates and found lower rates. I read the reviews on providers offering lower rates and saw lots of dissatisfied customers and problems with billings, etc. I spoke to a Gexa rep and explained that I would like to stay but would like to see better rate. I was offered a discounted loyal customer rate which brought them close to the competitive lower rates. When I compared annual costs between Gexa and the lower rate offers, I would end up paying $65 more annually to stay with Gexa. Because their service has been satisfactory and reliable, I decided that was worth paying a bit more.

I have not had any problems with them, setup autopay for billing. Even got them to "pricematch" one year when they were a little higher than others. I would recommend them.

I have been with Gexa for over 8 years. They have the lowest rates around and the customer service is outstanding. I've dealt with Reliant, Texas Power and numerous others providers and I've never been treated so well. My rates were low in the beginning and have stayed low, much, much lower than any other provider. Would definitely recommend to anyone.

I have been with Gexa for 5 or 6 years and have had no problems. That is not to say I will not check rates before re signing because I think there are better rates available.

I absolutely love dealing with GEXA and their customer service is the best I've ever dealt with. Will most definitely refer to my family and friends.

and this one is changing. I think I've been with Gexa for about 18 months. Originally signed up on a good promotional plan and then renewed at rates similar to that plan. Have been getting emails urging me to "buy now" even though my term wasn't up for 3 or 4 months before I started getting the renewal email blasts. Their rate increase was about 23%. Moving to another provider, my rate will increase -- but only about 5%. I'm not sure but I think we have the Texas legislators to thank for the Power to Choose and an easy to use website to compare rates. I have overpaid my electric bill by hundreds of dollars. I'll be back on here if I don't get a prompt refund of that overpayment. As far as service, it's been flawless (except for Oncor's outages every now and then). Haven't had to deal with customer service. Soooo -- if you can get a good rate from Gexa, I would go for it. I can't so I'm switchin' (but it won't be to TXU who shafted us all on rates for years).

I have used Gexa for about 7 years. Their prices are low and if there was an issue, they now steer everyone online to make changes, nothing done over the phone anymore, which I guess at my age (50+) would prefer the human touch.

I joined Gexa last year around this time for their new customer promo of 9.1 cents inclusive of TDU and $4.95 base charge. I loved Gexa. Not a single problem with billing or bill paying. I pay online via Discover card. The only problem I have had was that I had to switch after the promo 12 month contract was over. Their rates jumped .02 and I was getting better promo offers from other companies. After I switched, Gexa cut off my ability to pay my last bill online so I had to mail a check. I was worried about this but after 7 business days, I saw the payment credited since they still allowed me to view my bill online. Customer service is polite and up front about everything. No silly cash back gimmicks, just a low rate. I wish so much that I could have stayed with Gexa since it is so well run but their renewal plans were all too high. I went with Cirro this time for 12 month 9.6 rate. Not as good as I had with Gexa but the best my research could find.

I liked Gexa and would have stayed with them except their rates went up at the end of my contract. I called to see if they had a special rate for old customers and they did not. Two days after I signed up with another company a representative from Gexa called with a better rate. I had already signed up with another company. Gexa needs to value their current customers with lower competitive rates.

I switched to Gexa last October and have never had an issue with them. I admit I have never had to call them so I can't really rate their customer service. They email me when my bill is ready to be viewed each month and I have no issues using the online bill pay service. Their rate was exceptionally low during my contract period. I only wish their rates were more competitive now so I could stay with them (I switch every 6 months). Highly recommend these guys!

Every company will have complaints. Some customers don't read the fine print of contracts, so they get caught unaware when something unexpected comes along. The key to a good customer experience is to be your own best advocate and read everything. Sometimes terms are only mentioned once. If you don't understand something, ask the company and ask someone you trust who knows what's what.

We use balance billing. That means we pay the same each month. I have had decreases. I have had increases. But at least I have a set amount to fit into my budget. I know what to expect. That comes from a good relationship with the company...meaning I pay my bills on time (about a week prior to the due date). If you do the same, you will reap the benefit.

For full disclosure, all the promo codes you see on these review sites are ones provided specifically for each customer after they have signed up. It is a referral code. It helps me, the customer. It helps you, the future customer. I hope you will accept my honesty about it and use it.

I don't typically write these things, but since I feel more people will take the time to slam a company online, I thought I would give a thumbs up. When shopping for power in Houston, I always use powertochoose,org and for the second time in the past 5 years or so, Gexa came up as the most competitive supplier. The sign up process was flawless, and when I had a question about my first bill, customer service was there to answer my question and clear the confusion. Read the Facts Label and you will find their fees to be very competitive.

Have had Gexa multiple times - 3 - with no problems. Only reason I change is to look for better rate, new contract, or more renewable content in the generation. They have been exactly as advertised, notified of contract end date. Their new customer rates are very low, with renewal rates about double. If you can manage the company switch at the end of every contract period, they have caused me no problems.

I just renewed for year 3 with Gexa. I have had no problems and the rates are very competitive. Very satisfied.

There really isn't anything to type b/c my service has been great. I have online billing, my bills aren't outrageous, and haven't had any issues. My contract expires the 12th of June, I was thinking of switching to discount power, but after reading reviews on them, seeing how Gexa prices are competitive with other companies, I think i'll stay. If they keep their rates low, I may end up being a lifer.

My electric plan was up for renewal and after shopping around I found that Gexa had rates that were about half the cost of what I was paying with another provider. My summer electricity bill dropped from about $300 a month to $150 for a 2400sqft house. Setting up service and managing my account has been easy using the Gexa website. I always set up auto pay so I don't have to remember to pay my bill every month.Shop around for the best rates when looking for a new provider and always read the EFL!! Dec 2015 Update: My contract was up for renewal and I compared all the plans out there. Gexa Choice Select 6 was the best value for me so I renewed with Gexa. While renewing online I had a question so I called Gexa and a customer service rep answered right away and they were able to answer my question. Very happy with Gexa!

Using from past 6 months and been able to save a lot as their plans are really cheap and they will give $25 credit every month if you use less than 1000 KW. Not even a single problem in last 6 months, haven't even called their customer service till now.

My electric bills were cut in half. I had no issues with ordering or billing. Because I was so satisfied with my service, there was no reason to contact customer service. My only regret was not accepting a longer period of time for the promotional.

I moved here 10 years ago from Florida where I was a FP&L customer the switch was smooth and easy. I have not had any issues with Gexa Energy ever. I am on the Conserve 12 plan where I get a $40.00 customer every month this month no bill I used under 300kwh Thanks Gexa. A very satisfied customer of almost 11 years.

I have been using Gexa for 2 years now and everything has been great. Good customer service. I couldnt find a better rate in the DFW area. My monthly electric bill is $30 for my apartment!Gexa has a coupon referral for $25 off your bill after you sign up.

Gexa is the best energy company we have used. We use less than 1000 kwh per month (500 on average) and they give us a credit of $25 each month for that. Sometimes our bill is even negative and is subtracted from the next month's bill. I thought for sure it was just a ploy to get new customers and it wouldn't be renewable, but I just renewed our plan, and our net charge for using about 500 kwh is now around 3 cents!! We are paying about 8 cents minus a $40 credit! In the past our electricity bills have been around $100 in the summer, but now in the summer (in Texas - it's 90 - 110 degrees Fahrenheit every day) it's usually around $40 or $50 :) Also, they are always so nice on the phone and I have never had to wait on hold. Keep it up, Gexa.

I had never been able to choose an electricity provider before, so I was a little uncertain how it would work out when I first chose Gexa in October 2015 when we moved to the area. I was paying 15.0/6.9/8.4 with a $40 bill credit for >999 or <2001 kwh. We are coming up on the end of our 1 year contract, and I received an email from Gexa to review plans. I opened it and then also opened the comparison website that shows all other companies. Not only did the renewal rates beat what Gexa was offering on the comparison website, it far and away beat all the other companies at 12.8/5.7/8.2 with a $60 credit for any month between 1001-2000kwh (which is where we stay).We have had zero issues with billing or service - and customer service has always responded to my messages promptly and courteously. Can't ask for more than that!

I recently switch to Gexa and it's been a good expiance so far. I like the bill credit because my bill is not as high in the summer.

I am old and use very little electricity per month, normally about 650 to 800 in summer and 300 to 400 in winter. (gas heat) So the gexa low usage plan with the $40 rebate was excellent! ($40 rebate for usage between 500 and 1000kwh) Very low electric bills all summer! But now that the AC is off, my usage dropped below 500. The $40 rebate disappears! So my bill for 450 kwh was almost double my last month's bill for 600kwh! YIKES! The Gexa gotcha! Here's what to do: In the winter time when you are not using the AC, use an electric space heater enough to bring your bill to the 500 kwh threshold. Then switch to your gas heat to save even more! The main thing is to monitor your usage and make sure that for your billing cycle you are always as close to just over 500kw as possible to get the best monthly deal. Other than that, Gexa has been excellent in all respects. Seems dumb to have to use more electricity to get a lower bill!

I'm currently satisfied with gexa, though I am always looking for more favorable rates.

Excelent service

I called them with concern about my bill and they put me on budget billing.

Everything great, but a little steep price when bill arrives.

So far so good. Painless signup and 1st bill was as expected.

I had to apply with a Charity to be able to keep Gexa from Disconnecting my service

Even during some of the hottest days of the summer in August, my energy costs were so very reasonable. I was able to keep my apartment at a very comfortable 75- 70 all day & night! I am VERY pleased!

I have not yet received my first billing. It is too soon to ask for feedback. So far my experience has been good but I'm about to get charged for my first billing cycle.

Ordered new service through Texas Electricity rating. The plan I purchased was not offered directly by Gexa. The switch went smoothly and I have been saving almost 50 to 60 percent over my prior plan. I havent had to interact with customer service, so my rating is ok for now.

Very helpful when I needed assistance. Affordable.

it was great service around the plans and price were great

I have had no issue with my Bill. I was being billed an additional 50 to 70 from AEP North (is what my bill says) for distribution charges. So the credit if 75$ of using over 1000 kilowatts cancelled it self out.

Good rates.

Easy set up. Great rate. Helped me on a Sat.
Had a bad experience with Tri-Eagle Energy. Do NOT recommend them or their Budget Billing.

I used Gexa over the years and found them to be responsive and attentive to our needs.

The Electric Plan gave us the best pricing that we have ever had.

I changed to Gexa when my permanent rate company (Frontier Utilities) had expired their 1 year promotion contract, which was of $74 dollars when using from 1000 to 2000 kWh, so I paid $74 dollars almost all 12 months. When that ended I searched for something similar online and found Gexa, the description seemed to offer the same, ultimately it didn't

This is the only company that does not send an email letting you know your bill is ready to view.

I was a bit surprised by the Oncor charges that increase the avg kilowatt charges. I would like to see more savings for seniors who live on a fixed income.Other than that, I'm happy with my service.

Everything has been a good experience

They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend

I was coming off a very frustrating experience with Griddy. Everything about the transition to Gexa was intuitive and painless.

I called Gexa engery before we change and they were the most nicest people I've ever worked with

Sign up was easy and I haven't experienced any issues. I would have liked to have seen more plans to choose from. There are more plans but they didn't show up on the site I was using. Otherwise, no issues so far.

Dawn PletcherService was turned on quickly. Very easy to sign up for service on website. Better service thus far than any other electric company I have been with in 20 something years. Haven't gotten a bill yet so I am not sure how to grade on that. So far so good.....

Gina is an exceptional employee with a sincere desire to do her best.She is patient,kind and very effecient.My encounter with her was a very pleasant one .I am very pleased and won't hesitate to recommend Gexa to others because of her.

What is your company doing to help customers who has lost their jobs
..noticed nothing on your site about the crisis we all are facing!

No problems.

Excellent service and billing, everything is clear at website.

My rep was Zafar and he was excellent! He made it very easy for me to transfer my electricity. He took the time to answer all my questions and explained it in detail to where I can understand. The experience was fantastic and I would recommend and refer my friends and family to this company.

As far as pricing and hook up goes they are pretty average, but what has me writing this review is how they have handled the Texas grid issues during this stupid winter storm. While other companies are gouging their customers, Gexa suspended billing and disconnections for people so they could be taken care of during our states stupid power issues. A lot of people lost power, including us, but that want gexas fault, it was Oncors and I think they handled the people well and kept their customer base as well taken care of as they could. Im thankful for this and I know a lot of other Texans are too.

Ive had nothing to complain about thus far.

Gexa provided the only 100% renewable option for my area and the rates were reasonable and better than some non-renewable options. Thus far I have had no problems and they don't bug me, which in my opinion is perfect.

Rates seem to be okay, I am able to track daily usage, and act or react accordingly before the meter spins off the wall... So far I am happy with the service

my second month with Gexa but love the website and ease of billing with their autopay system

Instalacin rpida, buena atencin, envan tu consumo semanal.

Easy signing up and transferring.

Customer Service very avaerage; rates very good. Gexa is a subsidiary of Florida Power &amp; Light and is on very solid financial footing. They give Continental Air miles each month as an incentive to be a customer.

No problem with Gexa, I would use them again if their price was competitive at the time.

I have not had any problems with Gexa. Even though I never signed up for a contract they have kept my rate reasonable. Not as good as a contract rate but they did not gouge me.

I found gexa after another 'no name' supplier went bust. They've been okay for the most part, I get air miles by paying with credit card and Gexa also give me airmiles. I can pay online and their website now has a better way to download the bill as a PDF.

My main problem was I autopay with credit card each month. Normally it is no problem., just go to a web site and update the info. Gexa want you to call them and try getting somebody to answer in under 10 minutes. Sure they have a call back system. However, it came time to update the expiry date for my new card, no new number just the expiry date. Gexa charged my card and it was declined. After always paying on time since I moved to Texas 12 years ago I appear to be on their 'loser' list as my renewal notice has left me feeling they no longer want my business. So it took me a call or 2 to have the late charge reversed, but it looks like I'll be leaving gexa soon.

They offer competitive rates and provide airline miles. Only reason I am considering switching is due to the rate increase.

I've been with Gexa for two years with no problems. At renewal I shopped rates and found lower rates. I read the reviews on providers offering lower rates and saw lots of dissatisfied customers and problems with billings, etc. I spoke to a Gexa rep and explained that I would like to stay but would like to see better rate. I was offered a discounted loyal customer rate which brought them close to the competitive lower rates. When I compared annual costs between Gexa and the lower rate offers, I would end up paying $65 more annually to stay with Gexa. Because their service has been satisfactory and reliable, I decided that was worth paying a bit more.

I've been with Gexa several years, ebill, no issues. They are good at notifying when contract is ending, but I always have to play hardball to keep a competitive rate. This year they just won't give me a good offer -- new customers are more important than retaining existing good customers. Go figure.

I have had Gexa since 2008, but they obviously are not concerned about keeping customers since the rate to renew is higher than for a new customer to join. Wouldn't you want to keep a customer who always pays the bills? I would recommend the company to a new customer. I've never had issues with billing or customer service, and questions have always been promptly answer. When my contract was up, they contacted me several times to let me know and to try to get me to sign another, but there were much better deals elsewhere.

I was with Gexa for the last three years due to excellent pricing and low bills. This year....well, they suck. I called because my current rate was 8.2 per kilowatt and now they want 10.1 so sorry but I can do better. I called customer service and the budged down to 9.5 but based on 2,000 kwh that is still 9.9 per kwh in my usage range. I finally decided to go with trieagle and I guess we'll see. They have good reviews so I'm optimistic.

Always had great customer service with Gexa. They answered the phone in a reasonable amount of time when I called and were generally friendly. The website was also very easy to navigate. I just had a hard time finding a plan that was competitive after my intial contract ran out. Would love to have stayed with them.

Well, I thought I had found a company to stick with. Easy sign-up, great rates, auto billing and online account access was a breeze. But, when renewal time comes around, the specific plans they offer you are nowhere near your current plan. I expected my plan to go up, but even the best renewal plan was double my current plan based on my 12 months of usage. Isn't it easier to keep a customer than replace a customer??? Can't you just give me a plan that you're offering new customers? If not, I switch, and that's what I ended up doing. You aren't like Spectrum or AT&T - there's plenty of competition and you can't just double the rates without someone noticing. Doesn't make sense to just hope you get someone to renew at a doubled rate and then deal with the complaints, reviews, bad references, etc. Why not just give your existing customers a decent renewal rate and not have to compete as hard for new ones?

I "signed-up" with Gexa Energy. They contacted my previous "electric bill sender" and made my transfer to Gexa painless and hassle free. The business transaction was as it should be. It's difficult to give a superior ratting when things happen as they should. Note; I did highly recommend.

I have only been a customer of Gexa for a few months but so far I am happy with my rate and service. The bill pay website has frustrated me both times as the links to pay have caused me to have to login more than one time per visit. My original start up date was delayed thru what was explained to me by Customer Service as a fault of the local provider but eventually I was switched after about a week's delay. I am waiting for my plan promotions to kick in as well.

We had no negative issues with out service from Gexa. While we will continue to shop for the best price, we would have no problem using or recommending Gexa

Very good service and the best rate to start. The renewal rate is not good and virtually doubled the starting rate. Our renewal will be with another provider.

I had a great "new customer" rate last year but this year it isnt so good.. Im going with another company mid September to get their new customer deals... Love Gexa but gotta go where the rates are lower. I dont understand why these companies dont value loyalty and give old customers the same prices as the new customers get. I guess thats why I shop and change almost every year. Ill probably see Gexa again in 2 to 3 years...My next door neighbor who is 89 years old goes with whichever company I choose so he will be changing also...

Everything great, but a little steep price when bill arrives.

Reliant emails you a weekly report on your power usage that includes hourly use graph & monthly bill estimate. excellent tools and not difficult to compile with SmartMeters. Gexa literally does nothing but send you a monthly bill. good rate but no tempting promotions.

I had to apply with a Charity to be able to keep Gexa from Disconnecting my service

I choose Gexa due to the fact they were advertising a 8.5Kw pricing which is what I signed up for. What was not explained in the marketing material that was for only those users who were under 1000Kw monthly. Instead I received a bill for 12.5kw for the month. When I called to inquire as to billing issue, I was told because I had exceed the monthly usage I had to pay the higher rate. I then asked to find a better rate, and was provided a better rate, I asked that it be applied to the currently billing period which was denied. So I end up paying 2 periods at 12.5kw when this was not what I thought I had signed up for nor able to change.

THe rate quoted when ordering was lower than rate Gexa is showing on my rate. Not pleased

The first full month of January I'm paying $151 for 1546 kw hours. I'm afraid to see what it will be like when it gets hot again! I'm glad I only chose the 8 month plan. I won't be renewing with Gexa.$81.63 for power usage.$69.13 for delivery charges.

After reviewing so many providers I settled with Gexa based on the average price per kwh. It turns out Gexa was the only one I reviewed that did not include the additional fees into their average cost therefore causing my first bill to be $150 more than what I paid the previous month with my old provider. I called Gexa and they moved me to a new plan that fit my budget better but I still owed that large bill and had I known this at the start I would not have picked Gexa as my provider. Now I'm stuck for a year.

Everything has been a good experience

Renewal rates are extremely high compared to new customer rates and renewal rates with other companies. Not even worth signing up unless you're planning on living somewhere through one plan contract only.

Switched to Gexa, fact sheet says one price, we got billed another, so many fees, fact sheet said I believe 8.3 but we got billed 10.96, odd

SUCKS. do you people ever act like a customer and phone in to experience what us customers have to go thru? I think not. I kept getting looped around to the same places. all I had was a simple question, and it took like 30 min, by which time I had figured it out. but that was probably what you people wanted, right? loop them suckers around till they give up and quit bothering you.

N/A

Wish I would have chosen a different plan! I didnt use enough electricity this month. Was charged $40 more because of it.

Customer service is good and the experience was good but prices are too high for me. I was paying a lot monthly bill with frontier and made the mistake to switch to gexa. Im back with frontier. I lost a lot of money for a year but guess i should have done better plan.

The website and the payment methods are easy but the rate is quite high if you don't really consume

I took my time to understand how all the charges are calculated and still Gexa got me. Maybe it's because of their contracts with the specific provider in my area, but I paid more than double of any other electricity plan in the last 5 years. I had just moved into a new home and I blamed that for the difference - until my contract ran out and I switched to TXU. 6 months now and consistently half the monthly cost.

No problems with service nor billing.

Switched to budget billing October 2019... paid $175 for service in September... switched to budget and billing jumped to $228.... remained that way until April 2020 then jumped to $338... not sure whats going on... Ive looked through the bills and our actual usage is less than the payment amount... now $338??? Feel like Im being ripped off.... Initially service was tremendous but as with most things the luster wears off.. riding out my contract and then leaving! Never had issues with Stream Energy! Never shouldve left..

Well I need electricity switch into my name, also out of time. So I called and I needed to give a deposit. So my only thing I can say is it would have been nice if they accepted american express also if paying by cash there was more locations to pay

I switched to GEXA energy and found I was charged 3.6 c delivery charge for every kWh usage. My previous electric company didn't have any charge for delivery.Also, my usage went over 2000 kWh, so I didn't get the credit. I ended up paying about 50% more than 2020 August with previous electric company.