“ Direct Energy bought out Volunteer Energy and deceived our company because they did not want to honor the 2.99 rate that was under contract with Volunteer Energy. Joe at Direct Energy at 866-966-2003 x8917 strung me along until there was nothing else he could do. It was an extremely stressful experience. I would never recommend them even if their rate is lower. Go with Santanna or Xoom. ”
“ My home has all the breakers turned off and I'm getting bills for a thousand every single month and it's been on the market for a year and a half that's impossible. ”
“ I have a vacant home it's been vacant for 15 months and they're charging me $1,100 a month and there is nothing in the home no utilities are on I turned off all the breakers. It's unbelievable how expensive they are. ”
“ I have been receiving several unsolicited phone calls from this company (sometimes as many as 4 times a day) I have repeatedly asked to have my number removed from their call list and told them that I am on the do not call list. Still every day I get calls from a very arrogant young man with a heavy accent (middle eastern) who is quite rude. Today when I once again got a call, I asked for the name of the company he works for so that I could report these calls he very arrogantly said "go ahead, go ahead" . I am so tired of these obnoxious callers that I feel the need to speak out. The number they always call from is from Havertown, PA 610-860-0734. (I would not be surprised to learn that the number is cloned.) I can guarantee you that I will never change any of my accounts to Direct Energy! ”
“ advertise 6.49 -7.19 fill out information and they will not accept. When you call they quote 13.1. twice what they advertise ”
“ Told him I wasn't interested 5 times and he was still rude ”
“ called because there website is broken. Asked for my usage and rate guy hung up on me. Called back to complain they didn't care. I have my card info on my computer can't pay by phone. Wouldn't wave the late fee because there website isn't consistent and can't control it. Asked about cancelling and side it would be 500$ then hung up on me ”
“
We have been with direct energy for a long time. They were great. Didnt know the company was sold ( should have changed the name ).but I could see the greed in between the lines. I wondered what was going on.We unfortunately renewed.they have become very bad. Many issues other customers already mentioned but also the way they treat paying customers! Even chat has become rude.
Also communication in Email SUBJECT oops
They want people to supposedly conserve energy. instead of incentives like most businesses they guilt, trip or whatever else unprofessional.we dont use that much electricity.even during the summer heat we are turned up to 80 with fans running.with this humidity we are trying to protect pets and people but also prevent mold,food,prescription Loss.again we dont use that much electricity for a household.
How about direct energy and company cut back some.. ”
“ 30 dollars every time they send an email notifying you that your account is overdue. Forget to set up auto pay? 30$. Change your debit card and forget to update it with them? 30$. It costs you anywhere near $30 to send out an automated reminder? Nonsense. Can't wait until my contract is over. Avoid this company at all costs. ”
“ I was part of the unregulated services. The reason being was that once a contract was signed as regulated customer. It was so hard to break the contract with this company without paying ridiculous penalties. I just realized that there was no winning with this company they will rob their customers with either services. I live in Edmonton Alberta. My home is 1300 square footage. Last 4 bills were. $679, $1100, $679, $588 and final bill was $703 and not to mention other charges like admin fees and delivery charges. This is robbery and not once a recommendation was made by their employees to a lower rate after calling numerous times to complain about high prices. I will make it my lifes mission to inform all my friends and family about this company so it doesnt happen to anyone. ”
“
No matter what is promised, the answer is no.
Do not ever choose this company, for that matter do not ever go third party. Lesson learned. Warning this is not a bogus happy review.
Despite more insulation and other home improvements that reduced my electrical usage, my bill has continued to soar, turns out having young kids get the mail, and sometimes losing a piece can cost you thousands. I didn't renew my contract because I didn't see the mail, didn't read the fine print, I'm to blame as a widowed father of 4 kids, I got it, they legally covered their donkey's and warned me somewhere in fine print that I was gonna get taken advantage of.
See also Texas case: HOUSTON, May 5, 2021 /PRNewswire/ -- The owner of a North Texas Harley-Davidson dealership has filed a lawsuit against Houston-based Direct Energy and its affiliates, alleging the electricity provider engaged in unlawful price gouging during February's statewide winter storm "According to the filing in state district court in Harris County, plaintiff American Eagle Harley-Davidson (AEHD), located in the Denton County community of Corinth, received an invoice for February electricity service of almost $277,000, approximately 55 times more than the dealership's typical monthly bill."
Yeah, trust them for sure. They offered me a $100 gift card if I signed back up for another contract, but were unable to help with the additional thousands they have charged me on top of their already high rate.
of my previous bill, $491 was Direct Energy, $187 was the actual company that generates the power, maintains the lines, comes out during storms, Duke customer service most often lands in the Carolina's, Direct Energy via India, they skin the cat then outsource everything. I do not like writing reviews nor do I like speaking negatively of others, but this company pushed me over the edge.
As of today, Direct Energy has 4 rates listed on my state's website for comparing suppliers:
$.0899 fixed 24 months
$.0729 fixed 12 months
$.0709 fixed 18 months
$.0639 fixed 33 months
My last bill shows $.1469/KWH for failure to sign new contract.
I worked in sales for decades, I understand the need to make money, but taking advantage to this level is insane. "you gonna pay rent, or electric this month, you can't absorb an extra $900 this month? ?" ”
“ They Have Been Charging Me For Saturday Over 6 Months And It's Supposed to be Free. ”
“ All of a sudden my bill drastically jumped up from around 118.00 to 300.00 I feel like its a scam going on!! Im about to call now because when I moved in my house they tried to raise my kilowatt price I had to call to tell them to correct it smh!! ”
“
I had 1 year contract with good price but when i moved because of my apartment problem, the electricity was transferred to my new address and disconnected.
I called Direct Energy throughout my moving process to make sure everything was good. First it was transferred but because of my apartment problems i had to hold it for like 20 days .
I called Direct energy and explained them everything. That i want it to be hold and start on which day of Sept . They said okay. I was hoping there to be electricity when i move but no.
I called them and they said they don't hold but disconnect. I was never informed or explained about it. I was told my contract was cancelled that time when it was on hold which i had no idea about. I still had lot of months left on my contract.
The agent told me i had to get new plan which was more expensive than my previous one. After an hour talk with the agent and her supervisor i was promised to be given my same plan for same rate. But she said since it was holiday i have to be on temporary plan for 5-6 days until next month starts. I agreed.
When i got my bills for next 2 months it was double the rate of my previous plan . I talked with so many people and their supervisor on Direct Energy , they keep on denying what i was promised. They kept on arguing that it shows on their record that i signed up for the current plan. I explained in details with too many of their people. I told them to check as their was recorded conversation on the date i agreed to sign up for the plan on my new apartment.
After wasting so much time and money, i was told after they investigated that what i told i was right. But they said sorry but they can't give me the plan. They wanted me to get me new plan now which cost double the rate.
I wish i could give - negative star. Even though it was not my fault i have to suffer. NOW i am trying to find new plan but i don't want to continue with Direct anymore ”
“ Overcharge for rotten customer service I absolutely do not recommend would like to leave zero stars ”
“ The worst company, the promise good rates dont believe them I have 3 year experience with them and cant wait to find another company that wont take advantage of their customers ”
“ $335 bill in December. $120 bill for my kilowatt hours in an additional $120 bill and delivery charges. Direct Energy is a scam ”
“ My 18 month contract was due for renewal and I never received an email or letter to review and sign. Then I had a bill for November 2021 that was never sent to me or a bill mailed out to me. Now I have a past due bill with an extra surcharge. I spoke with the agent over the phone and I now had to pay both December & November bill together and the surcharge which the agent never confirmed if I ever received a bill for November or offered to take off the surcharge. This is very poor customer management ”
“ Direct Energy (office in Calgary) is a dishonest company. I have seen a number of cases, in which this company renewed the service using floating rates (tripled the charge) to collect extra money from its customers without obtaining consent from the customer. ”
“ Originally had bounce energy and it was just too good to be true paying about 8.7 cents a kilowatt and even gave back bonuses for paying on time every time like 50$ off the bill here and 100$ off there depending on perfect paying history. It's always too good to be true folks. Direct bought bounce out and my electric bill immediately doubled and no reward system what so ever which is fine but seriously brought it up to 16 cents a kilowatt. Completely asinine but I dealt with it unfortunately cuz I hate the hassle of getting a new company lined out. Then they decide out of nowhere that they are gonna change their system up out of nowhere and screw everyone in the process and the billing cycle has changed now so now I have to rework my entire month's finances again to accommodate for the change like I already had to do when they unfortunately bought bounce energy out. And thats the last straw with this horrible company. They've done nothing but be a massive pain and won't tell you anything. You go to pay your bill at the same day every month and all of a sudden it's changed and all they can say is wait for the bill, They help in no form or fashion and changing the billing cycle AGAIN which makes me have to rework my monthly checks AGAIN may not seem like a big deal to millionaires but I live pay check to pay check like most normal people on the planet especially these days so that is majorly frustrating and shouldn't have to do that due to a company wanting to update something. Unreal company I'm surprised anyone puts up with them. Please use anything else other than Direct Energy, you will thank me later in life I promise ”
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