Think Energy - Company Information

“  They put together a great plan and were able to deliver. ”

“  I signed up my apartment and retail store with. Think energy in Connecticut. A friend who works for them told me they were under new ownership in 2023. So despite some o
past negative reviews. I decided to try them out. It was a good decision. They're saving me a lot of money, and my rate is locked for 3 years. No issues at all.
Highly recommend. ”

“  I'm in the PPL territory and I signed up for their Clean 36 plan. 3 year fixed rate with no fees or penalties. I like knowing exactly what my rate will be every month, especially when rates are high and expected to just go higher, over time. They sent me an email letting me know that my plan is 100% clean energy and that they're protecting 50 trees in the rainforest for every customer. Not bad. Think has a referral program where you can get long-term discounts on your rate for referring friends/family. Haven't used it yet, but will. ”

“  Think energy is great, ”

“  Terrible customer service in general and hard to get in contact with anyone. They overcharged me significantly on two invoices and re-write the invoices back to me. I was fine with this company until this situation occurred . I was informed by the rep as well to resign with them and my invoices would be re-written. That wasn't the plan and now I owe them $ 500 in total for two electric invoices in a small apartment. ”

“  Customer Service has not idea what my bill is or should be. I pay every month on-time. They switched billing companies mid-month and said I owed them $14 for 5 days, which I paid. Received notice of non-payment, called them, they said they received. Just received a disconnect notice plus $10 late fee for the $14. ”

“  I was told by the Sales person for Think that they would provide a buy back for my excess solar. BS!!!!!! They took my excess, and said they couldn't buy it back. (It's in the contract in uber small print. WHAT THEY SAY TO GET YOU TO SIGN UP, ISN'T TRUE.RIP OFF RIP OFF RIP OFF ”

“  I've been a Think Energy business customer for 5+ years, my plan was good, no issues. When my 3 yr renewal came due they never notified me of the contract expiration. Instead they raised my rate from .11 to .19 a KW, this increase cost me $150. After seeing the increase in billing it took me 15 phone calls to finally get a Rep to speak with. They don't pick up your calls or return them. Neither do they return your contact emails. When I asked about a new rate for 12 months they quoted me .15 a KW for 3 years. This was above others in the marketplace. When I told them that I would not renew they offered and lowered the rate to .129 a KW for 11 months. Their rate was a bit lower than others so I took the deal. The company is very poor on communication and customer/billing support. Prices are a bit lower than other companies. Overall not a good company to conduct business with. I will look for another company in the months ahead. ”

“  I completely agree with everyone's low star rating on this company. Our rate went up without being told. Our bill was super high! My husband and I have called Customer Service to get our bill straighten out. It was super hard to hear the agent due to the loud background noise. The agent was not helpful and wasn't answering our questions. We then called the next day and asked for a manger and have our bill investigated. They told us it should take a few weeks with an answer. They never followed up on it! A month later, I had to contact them on the status of the investigation. The manager apologized through email and I'm now waiting for a phone call about our bill. I have a feeling we will have to pay this bill. What is frustrating is my husband and I are hardly home! How they jacked the price without telling us is complete bs. We got hosed by this company. Very, Very, Very disappointed in the Customer Service and overall Electrical Service. We cancelled Think Energy and will not be using them again. ”

“  I called to switch my electric supplier back in January. I followed up with several phone calls to ensure that the switch would take place. I trusted this company when they told me I was all set and the switch with her. Six months later I find out that we have been overpaying because my husband pays the bill and didnt check the supplier. When I called, think energy to complain about this, they could not find my account, nor had any record of my switch. I had emails that at least proved that I had contacted them and tried to switch, but they didnt care. This experience cost us several hundred dollars in overpayments. ”

“  be sure to check rates before your contract deadline ends. They do not tell you then double your rate. ”

“  I have been paying my bills with online bill pay through my bank for the last 3+years. we bought a new home and called to transfer service in January. We closed and moved in Feb 2023 no problems then in March I recieved a disconnect notice. I have never missed or been late on a payment. I called several times, finally get a rep that can somewhat explain that they had not recieved my payment I pulled up my bank account and sent them proof of payment, It was EFT as it had been from my bank. The rep demanded a copy of the check front and back telling me that the bank mailed them a check. I explained several times it was EFT (electronic funds transfers) Reps have poor listening and reading skills. I sent them proof of payment and they swear they never received any. Funny thing the only thing that changed was the account number for think energy. So how is it in January they have the payment but in February, March and April they Lost the payment? They have been taking EFT from my bank for as long as I have had them. CONTACT THE PUBLIC UTILITIES COMMISSION OF TEXAS 1-888-782-8477 ”

“  Very poor customer service. They do not return phone calls. I called 5 times in 4 days and was never able to speak to a human. Left messages and received no return phone call. Billing does not match contract. Main problem is you can never speak to anyone from their company. ”

“  Think energy will sign you up for a contract, and when it is time for that contract to expire they will stop sending you invoices via mail / email. Do not sign up for autopay because they will draft a variable rate without any notice that is 3X the rate. Customer service is poor, wait times are long, please do yourself a favor and find a reputable company that does not have to steal to stay afloat.

Made a formal complaint with the utility commission and they confirmed they are not following the rules.

Run away, fast. ”

“  Company violated contract and lied about service dates. Customer Service rep agreed that this happened, but refused to correct the issue or provide the refund that was due. Go elsewhere! ”

“  After having think energy for 6 months I was suppose to receive a $100 gift card when I called to inquire it was then I was informed that I needed to have a usage amount and I didn't I was also informed that it would come in an email I believe this company lures customers by offering $100 gift cards but they don't disclose everything you need to qualify I find them to be very deceptive on how they get their customers to come over to them and I would never recommend them ”

“  Think Energy has very very poor customer service. Phone wait times can be up to an hour, or they never pick up the phone. They do not return calls or emails for customers like myself to resolve billing issues and overcharges. They lie about sending out notices when your contract expires. I never received notice of 3 yr ending contract and they increased my rate from .11 kw to .19 kw without any notification. When you finally reach a service rep they are not able to help you as they always say I will send your issue to my supervisor. This never occurs as I have never gotten any mail, emails or phone calls from anyone within Think Energies company. MA Energy department should ban Think from doing business in our state. ”

“  I had First Energy as my provider since buying this property-got a bill for almost $2800 in 3/2023-supposedly they changed my provider-not at my request-was told it was a billing error as to why I diy get a bill sooner ”

“  After two years of headaches with this company including claiming I was late on bills when they never sent them and charging $500 early termination fee when I moved to a new address but kept the same plan, they are now claiming I haven't paid bills for two months. Their new company suddenly can't accept electronic payments even though it was working fine for as long as I can remember. Awful customer service team, and potentially nonexistent financial department. ”

“  5/27/2023
I have been a Think Energy customer since 2016. No problem until Nov/December 2022. Since then they can not find electronic bill payments. Think Energy has lost 4 of my last 6 payments. When my Bank contacts Think they refuse to believe them. When the bank offers proof, Think requires the bank mail the proof - of course nobody can ever find the mail at Think. Thank goodness my contract is up in 4 months. Never Again will I use Think Energy, they could be giving free electricity away and I would not accept it! ”