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XOOM Energy Customer Reviews

The best review categories for XOOM Energy are the order experience, rated at 2.1 out of 5, and their billing & account management system, rated at 1.9 of 5.

XOOM Energy Rating

CT Energy Ratings Score:


( 3.5 / 5 )
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About XOOM Energy

XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

25 Reviews for XOOM Energy


HORRIBLE!!!

(1 / 5)

  I am very displeased with the service at XOOM Energy. I was a loyal customer for 2 years and I would never recommend this company to anyone. All I have gotten was the run around from every service rep and manager working there. This company is horrible to customers and they rape you with charges. If I could rate this company a 0 I would.

Katherine
March 2nd, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Xoom energy scam

(1 / 5)

  Total rip off...electric bill doubled

Collin Kinsey
February 22nd, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

DECEPTIVE ADVERTISING

(1 / 5)

  I signed up for this due to low rate then surprisingly my bill still comes out high in which it equals to the energy rate due to the hidden charges, most probably those small fine prints that only the Xoom Executive would understand. The previous company never charge me those things.

emely
October 16th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Terrible stay away

(1 / 5)

  I signed up with zoom energy the mid of July. I have already canceled my service with zoom and went back to 4 change because of hidden fees I wasnt aware of. Even the manager Erica said it was my responibility to pay the early termination fee even though when I set up service I called and the gentlemen walked me though the set up and never mentioned the fees. I'm now stuck with a $200 electric bill and a $200 termination fee all for trying to do what was best for my family. We usually only pay 120 at most for our bill so this is a huge slap in the face. Management (Erica and Stephanie) have been unwilling to help my family out and are definitely not management material.

Chanel Derr
August 28th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

deceptive advertising

(1 / 5)

  XOOM advertises low electric rates but does not disclose that they charge numerous additional fees that make their electrical rates higher than their competition. I like so many switch in good faith to find out that they have been swindled by deceptive advertising. The Texas Attorney General should be notified of these illegal and deceptive practices.

DO NOT USE THIS COMPANY!!!

Richard Newton
January 21st, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions


Updated: 02-20-2019
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