— Jaz
Great Service
 I have had a great experience with eversource with there electricity for my housing. My bill is not to high and my heat runs really good. 

More

Great Service

 I have had a great experience with eversource with there electricity for my housing. My bill is not to high and my heat runs really good. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
The best review categories for Eversource are their plans and pricing, rated at 1.0 out of 5, and the order experience, rated at 1.0 of 5.
  — Disappointed:(
DISINGENUOUS COMPANY
 The customer service with Eversource is awful. The employees are unkind, disingenuous, and not very helpful. Our electric bill is outrageous and we li... 

More

DISINGENUOUS COMPANY

 The customer service with Eversource is awful. The employees are unkind, disingenuous, and not very helpful. Our electric bill is outrageous and we live in a house that is fairly new (built in 2008).
Their billing department employees are uncaring and display little empathy for fellow CT residents. The supervisors in the financial dept. are even worse. It appears this company doesnt care about the residents in the great state of CT. Its about the almighty dollar and getting paid. Not making sure that families have heat during the frigid winter months. Disappointed. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — Connecticut Resident
Evil company
 The customer service reps might as well not even be there because all they do is read info off the screen which you can see for yourself online. They... 

More

Evil company

 The customer service reps might as well not even be there because all they do is read info off the screen which you can see for yourself online. They hang up on you, they laugh when youre upset, they repeat the same scripted responses. Theres nothing we can do. Theyre too big. They stomp all over us and we have to take it. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — Brian
Awful.
 I have had so many problems with eversource. A few of these problems resulted with me losing my heat in the winter and losing electricity (AC) in the ... 

More

Awful.

 I have had so many problems with eversource. A few of these problems resulted with me losing my heat in the winter and losing electricity (AC) in the summer. I once had a past due bill because of them, my email and account said the 20th but then my electricity was shut off July 11th. So I paid the bill immediately but they cant turn it on until tomorrow. Mind you Im on the 3rd floor so it gets very hot. Terrible company. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close

Customer Review Summary

5 Star Reviews
 
14%
4 Star Reviews
 
27%
3 Star Reviews
 
9%
2 Star Reviews
 
5%
1 Star Reviews
 
45%
You might consider:

Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leadin...

Read More


Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.


Read Constellation Reviews

View Constellation Plans
Close
  — TM
Poor customer service
 I made a payment to eversource that was accepted and confirmed but never actually went through. I wasnt notified about this otherwise I would have re... 

More

Poor customer service

 I made a payment to eversource that was accepted and confirmed but never actually went through. I wasnt notified about this otherwise I would have re-submitted it. So 7 days later my power was shut off. So I contacted them to get things cleared up and restore my power. Long story short even tho I paid the ridiculous amount of money ($310 security deposit) they wouldnt turn my power back on until the next day! This was the first time this has ever happened to me and They wouldnt work with me in any way possible. Very bad customer service, if I could I would change providers. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close

Live Brighter 12


9.59¢
per kWh
12
month term
more info

Live Brighter 12




NEW CUSTOMERS ONLY!

More Plans for Direct Energy

Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Contract Summary
Environmental Label

Pricing
Rate @ 2,000 kWh :  9.59¢
Rate @ 1,000 kWh :  9.59¢
Rate @ 500 kWh :  9.59¢




  — Ct Resident
Ripping off the people

 Absolutely astounding how they are getting away with all these service charges which total MORE than the actual energy used. 

More

Ripping off the people

 Absolutely astounding how they are getting away with all these service charges which total MORE than the actual energy used. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

More Eversource Reviews

Close
This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Eversource

Our analysis of Eversource

  — David White
Eversource shut power off without notice
 Eversource shut off power mid winter in 26 degrees. It takes a full day until they have the time to flip the switch back on. No notice. No attempt ... 

More

Eversource shut power off without notice

 Eversource shut off power mid winter in 26 degrees. It takes a full day until they have the time to flip the switch back on. No notice. No attempt to email ( we have paperless billing) no phone calls. This is outrageous. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close

36 Month Home Power Plan


9.59¢
per kWh
36
month term
more info

36 Month Home Power Plan


Plan Info
Term Length :  36 months
Plan Type :  nonrenewable
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service

Pricing
Rate @ 2,000 kWh :  9.59¢
Rate @ 1,000 kWh :  9.59¢
Rate @ 500 kWh :  9.59¢




CT Energy Ratings

score for Eversource:


( 3.1 / 5 )
See how ratings work
All Providers Ranked From High To Low
  — Jaz
Great Service
 I have had a great experience with eversource with there electricity for my housing. My bill is not to high and my heat runs really good. 

More

Great Service

 I have had a great experience with eversource with there electricity for my housing. My bill is not to high and my heat runs really good. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close

Eversource sells energy in:

  — Customer Switching Services ASAP
CONARTISTS
 I called in because my power was unrightfully shut off. They said my bill wasnt paid in October or November when I had bank statements that proved oth... 

More

CONARTISTS

 I called in because my power was unrightfully shut off. They said my bill wasnt paid in October or November when I had bank statements that proved otherwise. They asked for $600 for my power to be turned back on and another $107 on my next bill because they screwed up? Now Im home freezing with the stomach bug because of these ASSHOLES. Not to mention their customer service blows and their escalation team is a joke - no one can do anything but break laws, scam people and be rude as hell there. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — Non-residential Customer
Expensive delivery rates
 The monthly delivery service fee is excessive. The delivery fee for my small professional office is 20x that of the electrical usage. The rates for ... 

More

Expensive delivery rates

 The monthly delivery service fee is excessive. The delivery fee for my small professional office is 20x that of the electrical usage. The rates
for non-residential customers are very high. While you can shop the supplier, there is nothing one can do about the rest of the bill. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — Redwolf
My Energy Supplier
 I have had no problems with Eversource. I am on their budget plan due to my low income status. Even in a time of hardship when I couldn't make my pay... 

More

My Energy Supplier

 I have had no problems with Eversource. I am on their budget plan due to my low income status. Even in a time of hardship when I couldn't make my payment on time, they worked with me. They have even lowered my monthly payment after a year. I am very happy with their service. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — Liz
Efficient Service
 We lived in Ellington CT and Eversource was our supplier of both electicity and gas. We have since moved, however during our two years with Eversourc... 

More

Efficient Service

 We lived in Ellington CT and Eversource was our supplier of both electicity and gas. We have since moved, however during our two years with Eversource, we never had any problems, we had our service connected and disconnected in a timely fashion, customer service was helpful and responsive, and billing and payment was easy online. Would highly recommend to anyone. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close

Find Electricity Plans in Connecticut:


  — Forced Customer
Forced to buy
 The only decent power company in my area so forced onto it. Their rates suck and I pay more to have my electricity delivered to me than anything else... 

More

Forced to buy

 The only decent power company in my area so forced onto it. Their rates suck and I pay more to have my electricity delivered to me than anything else (more than 80% of my bill normally). 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close

Live Brighter 18


9.89¢
per kWh
18
month term
more info

Live Brighter 18




NEW CUSTOMERS ONLY!

More Plans for Direct Energy

Plan Info
Term Length :  18 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Contract Summary
Environmental Label

Pricing
Rate @ 2,000 kWh :  9.89¢
Rate @ 1,000 kWh :  9.89¢
Rate @ 500 kWh :  9.89¢




  — Shana
Good Experience

 I have been an ever source customer for a few years now. They always keep us up to date if there is a power outage, and whenever I have to call they ... 

More

Good Experience

 I have been an ever source customer for a few years now. They always keep us up to date if there is a power outage, and whenever I have to call they are pleasant and helpful. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

More Eversource Reviews

Close
  — Gougers. They WILL Take Your Money
The MOST expensive plan
 The will gouge you. After you sign up need to find a discount in another company 

More

The MOST expensive plan

 The will gouge you. After you sign up need to find a discount in another company 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — AnonUser
Not bad
 The service is good as it almost never goes out and has a pretty wide range, and is not much differently priced than other service providers. 

More

Not bad

 The service is good as it almost never goes out and has a pretty wide range, and is not much differently priced than other service providers. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — TonyA
mediocre service
 Eversource has not changed over from Northeast Utilities when it comes to customer service. They still have the same rude and heartless phone service ... 

More

mediocre service

 Eversource has not changed over from Northeast Utilities when it comes to customer service. They still have the same rude and heartless phone service employees. Although the service has slightly gotten better since Eversource took over, it still doesn't know how to communicate with customers. Their prices are high but the service is slowly getting better. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close

36 Month Fixed


9.91¢
per kWh
36
month term
more info

36 Month Fixed


Plan Info
Term Length :  36 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Electric Generation Disclosure Label

Pricing
Rate @ 2,000 kWh :  9.91¢
Rate @ 1,000 kWh :  9.91¢
Rate @ 500 kWh :  9.91¢




  — Anne L
Good company for a long term supplier

 The customer service rep helping me set up my service, and any calls thereafter were handled perfectly. It would be more helpful if their bill was eas... 

More

Good company for a long term supplier

 The customer service rep helping me set up my service, and any calls thereafter were handled perfectly. It would be more helpful if their bill was easier to navigate. It's not very clear on how many KWh I used per month.
Price is competitive, and not as fluctuating like a third party supplier. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

More Eversource Reviews

Close
  — Elixabit
Eversource in CT
 Moving across state lines was difficult but our utility service change was easy and one of the things we needed taken care of the most. We didn't have... 

More

Eversource in CT

 Moving across state lines was difficult but our utility service change was easy and one of the things we needed taken care of the most. We didn't have to wait for a representative to come to the house, it was all done via telephone, giving us more time to take care of our move. We were able to stop service and start service without any problem at all. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — Jamie
Decent and Acceptable Service
 Eversource was one of the only companies offered where I live so I had to choose them. I was a bit worried about them at first, but I have to say that... 

More

Decent and Acceptable Service

 Eversource was one of the only companies offered where I live so I had to choose them. I was a bit worried about them at first, but I have to say that they are better than I expected. They have been really consistent and easy to communicate with. They are fair with their prices and have good service. I have experienced a few power outages but they were quick to resolve that. Overall, I would say that they are a fair choice 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — Ericka
I love it!
 I am on the budget plan that ever source offers. It's great because I know exactly what I'm paying every month and don't have to sacrifice comfort for... 

More

I love it!

 I am on the budget plan that ever source offers. It's great because I know exactly what I'm paying every month and don't have to sacrifice comfort for a lower bill! Rates are great! 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close

12 Month Green Home Power Plan


10.39¢
per kWh
12
month term
more info

12 Month Green Home Power Plan


Plan Info
Term Length :  12 months
Plan Type :  nonrenewable
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service

Pricing
Rate @ 2,000 kWh :  10.39¢
Rate @ 1,000 kWh :  10.39¢
Rate @ 500 kWh :  10.39¢




  — Ben
Eversource provides quality service for an affordable price

 Eversource provides quality service. They ran a promotion and subsidy a few years ago and we were able to install a more energy efficient furnace at a... 

More

Eversource provides quality service for an affordable price

 Eversource provides quality service. They ran a promotion and subsidy a few years ago and we were able to install a more energy efficient furnace at a fraction of the cost. They are like CL and P but with better customer service 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

More Eversource Reviews

Close
  — Sabrina H
Excellent Service Thus Far
 We just moved to a new house this past April and Eversource has been there with us every step. The one time we did lose power they were able to quickl... 

More

Excellent Service Thus Far

 We just moved to a new house this past April and Eversource has been there with us every step. The one time we did lose power they were able to quickly restore us. I love that you can pay online. When I have questions I am usually connected to a live person quickly with an effective resolution. They also had the best pricing at the time we decided to purchase. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close
  — Pretty Good
pretty good
 Thier customer service is pretty good, the people are polite and answered my questions well, and were nice and patient. I liked how polite they were. ... 

More

pretty good

 Thier customer service is pretty good, the people are polite and answered my questions well, and were nice and patient. I liked how polite they were. Thier prices are decint, and thier plans are pretty good too. 

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :
More Eversource Reviews

Close

Find Electricity Plans in Connecticut:



12 Month Fixed


10.80¢
per kWh
12
month term
more info

12 Month Fixed


Plan Info
Term Length :  12 months
Plan Type :  Fixed
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Electric Generation Disclosure Label

Pricing
Rate @ 2,000 kWh :  10.80¢
Rate @ 1,000 kWh :  10.80¢
Rate @ 500 kWh :  10.80¢





24 Month Green Home Power Plan


9.89¢
per kWh
24
month term
more info

24 Month Green Home Power Plan


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service

Pricing
Rate @ 2,000 kWh :  9.89¢
Rate @ 1,000 kWh :  9.89¢
Rate @ 500 kWh :  9.89¢





24 Month Fixed


10.22¢
per kWh
24
month term
more info

24 Month Fixed


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $50
Monthly Recurring Charge :  $0.00

Documents
Terms of Service
Electric Generation Disclosure Label

Pricing
Rate @ 2,000 kWh :  10.22¢
Rate @ 1,000 kWh :  10.22¢
Rate @ 500 kWh :  10.22¢




Updated: 01-19-2019
Example Bill
loading...