Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor
Billing and Account Management
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Direct Energy Customer Reviews
The best review categories for Direct Energy are their customer service, rated at 3.7 out of 5, and the order experience, rated at 3.7 of 5.
Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
— Plan expiring 4-29-2020 w. Direct Energy
March 16th, 2020
Good afternoon. We certainly strive to hit a higher standard for customer experience and we are thrilled to see this has been the case for you! Thank you very much for taking the time to leave us a review. We appreciate having a customer such as yourself. Have a great day and stay safe. - Eleanor / Digital Care
Billing and Account Management
Customer Service
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(5 / 5)
Super
(5 / 5)
“
Very satisfied with supplier ”
— Art
February 10th, 2020
This is excellent news, Art! Our primary goals always include responding efficiently, providing outstanding customer care, and ensuring our customers have a re-established peace of mind that comes with having a trusted energy company working with them. We are glad this has been the case for you as well! Best wishes to you and your family. Stay safe and stay healthy. - Megan / Digital Care
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
Energy Shoppers Review
(5 / 5)
“
I Received my renewal notice, and compared prices, only to find Direct energy was more than some others for the same one year, no fee,no cancellation charge,plan. Based on that I checked with them and found that was the best they could do, but I was offered a $100.00 gift card, which made up the difference. That sweetener, sealed the deal, for me. ”
— Paul Myers
December 9th, 2019
Thank you for opting to stay with us! We are pleased to have earned your trust, and we look forward to having you as our customer for may years to come. Have a wonderful day!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Excellent Customer Service
(5 / 5)
“
I did a live chat to check on rates to renew my plan and was very pleased with the service I received. Assisted me with a great rate. I did not want to switch plans because of the reliability and assistance I have always received. ”
— Cheryl
October 24th, 2019
We are so thrilled that you had a smooth renewal experience! Thank you for sharing in this review, and have a wonderful holiday season!
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
The Best!
(5 / 5)
“
I've RECENTLY switched over from TXU, not only are the agents better, but they help you more as well, would definitely recommend, thank you Direct Energy! ”
— yjl
October 10th, 2019
Thank you for the awesome endorsement, we are proud to have your support! We look forward to continuing to provide you with oustanding service for many years to come!
Billing and Account Management
Customer Service
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Order Experience
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(5 / 5)
Direct Energy rating
(5 / 5)
“
Easy to sign up. ”
— Direct Energy review
October 10th, 2019
Excellent, thank you for sharing your experience! We look forward to providing you with outstanding service for many years to come. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Satisfied Customer
(5 / 5)
“
Direct Energy had the best price for my needs and they provided all they promised. ”
— Rosiern
September 25th, 2019
Thank you for sharing this review based on your personal experience, Rosie! This is exactly what we strive to achieve for each and every one of our customers, so we love to see the affirmation. We thank you, and wish you a wonderful weekend!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Excellent Customer Service and knowledge of service plans
(5 / 5)
“
My agent Amanda, was amazing. She has extensive knowledge of the service plans, and helped me compare the plans to find the one that was best for my family. This type of customer service makes me happy to have direct energy as my energy provider. Thankyou Amanda ”
— Tanisha
June 28th, 2019
Thank you for the wonderful review, Tanisha! We will be sure to contact Amanda and her supervisor with your positive feedback! Have a pleasant day.
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(5 / 5)
Super fast and easy live chat!
(5 / 5)
“
I was just concerned about when I'd be receiving my free Amazon Echo Dot, so I went in to live chat. To my surprise it was rather fast and easy to use. Cres got back to me quickly to answer my question. I thought I'd have to call and be on hold to speak to someone since mine was a new account, but I didn't and I was satisfied with the answer and service I was given!! Thanks so much for making it so easy! ”
— K. Whittington
April 25th, 2019
We appreciate the positive feedback! We aim for excellent customer satisfaction and we are happy to hear we were able to satisfy your energy needs. We will be sure to inform Cres and his supervisor of your feedback as well!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Questions about a particular plan
(5 / 5)
“
Kim @ Direct Energy was great. She is professional and answered all of my questions. ”
— Helen
April 5th, 2019
Good Afternoon Helen,
Thank you for the positive feedback regarding our chat agent Kim. We are pleased to hear she was professional and able to address all of your questions and concerns.
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great service!
(5 / 5)
“
I have had a great experience with DE. A few hiccups along the way but nothing they could not handle quickly. I am pleased! The chat has actually worked awesome for me! ”
— Lisa
April 4th, 2019
Good Afternoon Lisa,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to us via phone or Live Chat on our website with your full contact information should you ever need our assistance. Thanks and have a wonderful day!
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Switched service provider
(5 / 5)
“
Great rate ”
— Linda
April 2nd, 2019
Hi Linda,
We are very pleased we were able to provide an exceptional rate for you and your family. Please feel free to reach out to us via phone or Live Chat on our website with your full contact information should you ever need our assistance. Thanks and have an amazing day!
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Easy and reasonably priced
(5 / 5)
“
Very happy with my experience, ”
— MH
March 25th, 2019
Good Afternoon,
Thank you for taking the time to give us a great rating based on your experience with our company. We certainly value you as a customer and strive to provide exceptional customer service always. Feel free to contact us via phone or live chat should you ever need our assistance. Thank you and have a delightful day!
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
reputable
(5 / 5)
“
Never a problem. Real deal. No scams! ”
— janet koch
March 24th, 2019
Hi Janet,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents on our website or by phone with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great communication thru the" Chat"
(5 / 5)
“
I tried to sign into my.new account, couldn't find my account #. Plus,I was concerned that my rate would be very expensive since I use less than 500kg On average. Chat with Kim Relieved my worry. Thought I would be charged for .500 even if I only used 350 0r 400 She assured me that I wouldn't!. Good news, Informed personnel are the heart blood of Customer Service. Kim exemplified great customer service! ”
— Great Customer Service Thru " Chat"
February 26th, 2019
Good Afternoon,
Thank you for the positive feedback regarding our chat agent Kim. We are pleased to hear she was professional and able to address all of your questions and concerns with ease. Please feel free to reach out should you have any additional questions or concerns.
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
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(5 / 5)
Perfect service
(5 / 5)
“
This company is amazing, not just the plans they offer but the customer service as well. ”
— ashley
February 12th, 2019
Thanks for the positive review Ashley! We appreciate you :) - Allie
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
Direct Energy is the best!
(5 / 5)
“
I was completely satisfied with Direct Energy and their ability to work with me on my account and rate. Chez was extremely helpful. I couldn't have asked for better service. Anyone considering an electric supplier, Direct Energy cares about their customers. ”
— Christian Nauman Jr
February 6th, 2019
Hi Christian,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to us via phone or Live Chat on our website with your full contact information should you ever need our assistance. Thanks and have a wonderful day!
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Service
(5 / 5)
“
I used the Chat Now option to ask a question about my renewal. It was fast and easy. Javier answered all my questions in a friendly fast manner. Renewed for 2 more years! ”
— Jessica
February 5th, 2019
Hi Jessica,
Thank you for taking the time to give us a wonderful rating based on your personal experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent Customer Service
(5 / 5)
“
Excellent customer service, always helpful when I need them. ”
— Tricia
February 1st, 2019
Good Afternoon Tricia,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to us via phone or Live Chat on our website with your full contact information should you ever need our assistance. Thanks and have a wonderful day!
-Marie
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Glad I switched
(5 / 5)
“
I used to be a Reliant customer and finally got tired of being over charged, so I switched to Direct Energy and I am so glad I did. ”
— Lisa
January 14th, 2019
Yay!! We are so glad you are apart of the DE family also. Hope you have a healthy and happy 2019 :) - Allie
Billing and Account Management
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Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.
