Direct Energy Customer Reviews

The best review categories for Direct Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

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Reviews by Star

Review from favorable

Ted arnold

Quick painless and competitive

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Favorable from Windsor, CT on June 19th, 2018

Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor

— Direct Energy

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Online chat

Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Frances from Tariffville, CT on December 12th, 2017

Frances, this is wonderful feedback. We are pleased to hear Melinda was able to take care of the enrollment questions you had from start to end and walk you through the process. We will be sure to forward this feedback to her supervisor. Have a happy holiday season! All the best, - Jane

— Direct Energy

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ted arnold

Quick painless and competitive

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Favorable from Windsor, CT on June 19th, 2018

— Direct Energy

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Direct energy

As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dwight from 86 Main St Hartford Ct on December 14th, 2016

Thank you for the wonderful Dwight! If you have any questions please feel free to email us at dedigitalcare@directenergy.com. Sincerely, - Henry

— Direct Energy

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Direct Energy in Alberta (office in Calgary) - a dishonest company

Direct Energy (office in Calgary) is a dishonest company. I have seen a number of cases, in which this company renewed the service using floating rates (tripled the charge) to collect extra money from its customers without obtaining consent from the customer.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John Brown from on November 4th, 2021

Scam Artists and illegal trade practices

I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit.I quit the job because I couldn't lie to the customers anymore.

Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years.

Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Scam Artists And Illegal Trade Practices from on October 30th, 2019

Hello. I apologize for any miscommunication, but we are not affiliated with Trust Energy. At this time we would recommend you connecting directly with this company to address these present concerns and allow them the opportunity to conduct an internal investigation. Thank you. - Eleanor / Digital Care

— Direct Energy