Reviews Overview
The best review categories for Direct Energy are their plans and pricing, rated at 3.8 out of 5, and the order experience, rated at 3.8 of 5.
The best review categories for Direct Energy are their plans and pricing, rated at 3.8 out of 5, and the order experience, rated at 3.8 of 5.
Review from favorable
Ted arnold
| Quick painless and competitive | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Favorable
from
Windsor, CT
on
June 19th, 2018
Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor
— Direct Energy
Recent Good Review from favorable
Ted arnold
| Quick painless and competitive | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Favorable
from
Windsor, CT
on
June 19th, 2018
Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor
— Direct Energy
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Online chat
| Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Frances
from
Tariffville, CT
on
December 12th, 2017
Frances, this is wonderful feedback. We are pleased to hear Melinda was able to take care of the enrollment questions you had from start to end and walk you through the process. We will be sure to forward this feedback to her supervisor. Have a happy holiday season! All the best, - Jane
— Direct Energy
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Ted arnold
| Quick painless and competitive | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Favorable
from
Windsor, CT
on
June 19th, 2018
Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor
— Direct Energy
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Direct energy
| As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dwight
from
86 Main St Hartford Ct
on
December 14th, 2016
Thank you for the wonderful Dwight! If you have any questions please feel free to email us at dedigitalcare@directenergy.com. Sincerely, - Henry
— Direct Energy
Most Recent 1 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Scam Artists and illegal trade practices
|
I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit.I quit the job because I couldn't lie to the customers anymore. Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years. Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
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Scam Artists And Illegal Trade Practices
from
on
October 30th, 2019
Hello. I apologize for any miscommunication, but we are not affiliated with Trust Energy. At this time we would recommend you connecting directly with this company to address these present concerns and allow them the opportunity to conduct an internal investigation. Thank you. - Eleanor / Digital Care
— Direct Energy
