“ Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me ”
Frances, this is wonderful feedback. We are pleased to hear Melinda was able to take care of the enrollment questions you had from start to end and walk you through the process. We will be sure to forward this feedback to her supervisor. Have a happy holiday season! All the best, - Jane
“ straight forward ”
“ I love direct energy. They are very helpful and understand to the needs of the customers. ”
“ Easy to sign up, get weekly emails with usage numbers, and customer service was great! We are up for renewal next month and will definitely renew! ”
“ The live chat is now my go to. ”
“ We switched to Direct Energy several years ago, and have $aved. Reliant calls us from time-to-time, but we'll never go back. So glad we made the switch! ”
“ Direct Energy offered the best rates, and a seamless transition from my previous generation supplier. ”
“ Always a good price on electric. Great customer service reps ! ”
“ Needed to re-up and got a great rate again. ”
“ kim was fast and efficient ”
“ Kim was awesome she was able to help me. ”
“ Megan on the chat was AWESOME!!!! ”
“ I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider. ”
“ I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's not to mention if you refer friends you get $50 and the friend who uses your code gets a $50 gift card!! I have had no issues and the customer service is beyond great!! here is my code if you decide to go with this company and you will get $50 when you sign up! http://www.directenergy.com/refer-a-friend/raf/3530193 code is 3530193 ”
It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!! ”
“ I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes. ”
Hi Brad! We are happy we could assist you in a timely manner with changing the start date for your service. Don't hesitate to contact us if you ever have questions or concerns. All the best, - Jane
“ Everything was Great!! ”
That's great feedback, Diana. Thank you for taking the time to leave your feedback. Have a nice day! - Cole
“ I had all my issues resoved in a polite and timely manner. Thank you Kim. ”
We are glad to hear that Kim took care of all the concerns you had. Thanks for reaching out to us and leaving feedback. Our goal is to provide exceptional service to our customers. Thank you for your business. - Cole
“ Very good plan.. ”
Thanks for the review and for choosing Direct Energy. Have a nice day! - Cole
“ I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon. ”
We are so glad to hear this feedback, Randy. Thanks for sharing your experience. Have a great evening. - Cole
“ Very professional! Great energy service provider. Great electricity rates! ”
Thank you for the review, Richard. We appreciate it. Have a good evening! - Cole
Direct Energy gives customers choice, simplicity, and innovation where energy, data, and technology meet.
Direct Energy makes energy work harder for their nearly five million home and business customers across North America. They compete to earn their customers' business every day. They empower their customers with simple solutions to track, understand, and control the electricity they use. Direct Energy provides the insights needed to make smarter decisions, be more efficient, reduce energy use, and save money.
Direct Energy will continue to lead energy innovation through connected experiences that make a difference in people's lives.