Early cut-offs, and unhelpful Customer service.
“ Nearly 3 hours of phone tag with Ambit Energy's customer service, and I FINALLY get someone to talk to me about my account.
Long story short, and error on THEIR part, made my bill having to be paid today, for an additional 80+$. (Disconnect, reconnect, service etc)
I very politely explained, either they fix their mistake, or they will lose a customer. The turtle-shy women says, "There is nothing I can do.Let me put you on hold, so I may speak to a supervisor."
5 minutes more go by, she comes back on and says, "I am sorry, at this time we are unable to assist you. If you cannot pay the entire balance, including the disconnect fees, service charges, and reinstatement fees, we are unable to assist you in any way."
So, I somewhat frustratingly ask, "So, you turn my electricity off early, and I get to pay extra, or I have no electricity? Am I to understand this?"
Turtle shy lady, "Again, we are unable to assist you in this matter. Please pay the remaining balance and all fees in order to reinstate your energy with us."
I then explain, "Ma'am, I have been with Ambit nearly 2 years, I do not wish to change companies, but if you cannot take back your own mistake, you will lose a customer."
Turtle lady, "I am sorry, at this time we are unable to assist you. If you cannot pay the entire balance, including the disconnect fees, service charges, and reinstatement fees, we are unable to assist you in any way. Do you have anymore questions?"
I had a few, but she was useless, so I say, "Nope, that's all I needed to hear."
So, after having my electric off for 4 hours today, over half of which dealing with the AMbit that caused it, I switched to a new energy company, that not only agreed to turn on today for no extra cost after explaining what I just dealt with, They turned it on less than 5 minutes after hanging up the phone with them.
My house is now powered by 100% wind energy. 100% renewable resource, and such great customer service by Breeze Energy. ”
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