Home > Companies > Direct Energy

About Direct Energy

Direct Energy Logo

PURA#: 06-03-06

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

CT Energy Ratings Score:


( 3.3 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Direct Energy Customer Engagement

395   Reviews

245   Replies

Response Rate:
62.03 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Direct Energy



Looking for more options? Enter a zip code and check out all our plans!






395 Reviews and 245 Replies for Direct Energy


Best price around

(5 / 5)

  Always a good price on electric. Great customer service reps !

Sharon
April 26th, 2018

We're so happy that you've enjoyed our customer service and have advised others about your great experience! Thanks for the review! - Kate

Direct Energy Responds August 21st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great rates and very good customer service.

(5 / 5)

  Needed to re-up and got a great rate again.

Designman1980
April 26th, 2018

We appreciate the 5-star rating, Designman1980! It is our goal to deliver an affordable product to our customers. We wish you all the best! -Eleanor

Direct Energy Responds August 21st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

pay bill

(5 / 5)

  kim was fast and efficient

jeff
April 24th, 2018

Good Morning, Jeff! Thank you for the great rating and review. We are happy to hear Kim was able to assist with your concern! We will provide the positive feedback to her. Have an enjoyable day! -Eleanor

Direct Energy Responds August 21st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Billing help

(5 / 5)

  Kim was awesome she was able to help me.

Maria
April 24th, 2018

We're so glad that Kim was able to assist you via chat! We truly appreciate the wonderful review, and we'll be sure to let her Supervisor know of your feedback! Thanks - Kate

Direct Energy Responds August 21st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

billing Chat

(5 / 5)

  Megan on the chat was AWESOME!!!!

hall
April 19th, 2018

We're so happy that your chat experience with Megan was wonderful! We will certainly let her Supervisor know and pass on the wonderful feedback! Thanks - Kate

Direct Energy Responds August 21st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Chat service great!

(5 / 5)

  I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider.

Charlotte
April 11th, 2018

We're so happy that you've enjoyed the Chat service we provide and specifically the feedback for Kari! We are going to let her Supervisor know and provide the wonderful feedback on her and her leadership! Thanks so much - Kate

Direct Energy Responds August 21st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Excellent Company and Great prices!

(5 / 5)

  I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's not to mention if you refer friends you get $50 and the friend who uses your code gets a $50 gift card!! I have had no issues and the customer service is beyond great!! here is my code if you decide to go with this company and you will get $50 when you sign up! http://www.directenergy.com/refer-a-friend/raf/3530193 code is 3530193

drea
April 3rd, 2018

It's wonderful to see that you've loved your service so much that you've decided to refer others! It's a true testament to our company, that others are willing to refer their friends and family to us! Thank you so much for the great review! -Kate

Direct Energy Responds August 21st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Needed help with payment arrangements

(5 / 5)

  It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!!

Kim
March 27th, 2018

We want to thank you so much for the wonderful review that you have left. We apologize that it has taken so long for us to respond, but we are so appreciative that you were willing to take time to tell others about your experience with us! We hope that you have an amazing weekend! -Kate

Direct Energy Responds August 17th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great customer service!

(5 / 5)

  I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes.

brad7526
March 27th, 2018

Hi Brad! We are happy we could assist you in a timely manner with changing the start date for your service. Don't hesitate to contact us if you ever have questions or concerns. All the best, - Jane

Direct Energy Responds April 5th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

DIRECT ENERGY THUMBS UP !!

(5 / 5)

  Everything was Great!!

Diana
March 21st, 2018

That's great feedback, Diana. Thank you for taking the time to leave your feedback. Have a nice day! - Cole

Direct Energy Responds March 26th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Try the chat room.

(5 / 5)

  I had all my issues resoved in a polite and timely manner. Thank you Kim.

PJ
March 9th, 2018

We are glad to hear that Kim took care of all the concerns you had. Thanks for reaching out to us and leaving feedback. Our goal is to provide exceptional service to our customers. Thank you for your business. - Cole

Direct Energy Responds March 19th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

GoodForAllPeople

(5 / 5)

  Very good plan..

Sanjeevimurugan
February 20th, 2018

Thanks for the review and for choosing Direct Energy. Have a nice day! - Cole

Direct Energy Responds March 1st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

The Best Energy Provider Here

(5 / 5)

  I had renewed with Direct some months before but I guess it was too early for a renewal but one phone call and it was done immediately by a very knowledgeable Customer Service Rep. Direct has been my choice for some time now and I don't plan to change any time soon.

Randy H
January 17th, 2018

We are so glad to hear this feedback, Randy. Thanks for sharing your experience. Have a great evening. - Cole

Direct Energy Responds January 30th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Direct Energy Review

(5 / 5)

  Very professional! Great energy service provider. Great electricity rates!

Richard Ball
January 16th, 2018

Thank you for the review, Richard. We appreciate it. Have a good evening! - Cole

Direct Energy Responds January 30th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

experience with Direct Energy

(5 / 5)

  My experience with Direct Energy has been great but mostly the cost. I have had such great savings and for me that is most important in my time of financial difficulties. Thank you so much.

Maria Flores
January 5th, 2018

Maria, thanks for the wonderful feedback. We are glad to hear that you are able to see a savings while being with us. Have a great day! - Jane

Direct Energy Responds January 10th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

HAPPY CUSTOMER

(5 / 5)

  I happily report that in my almost 4 years of being their customer, I have zero complaints

DANIELLE W.
December 21st, 2017

Danielle, thank you so much for the kind words. We are always happy to hear from our customers on how we are doing. We appreciate your business. Have a wonderful day! - Cole

Direct Energy Responds January 10th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

great rates & a great company!

(5 / 5)

  very satisfied with the service and competitive electricity rates thanks!

great rates & a great company!
December 20th, 2017

Thank you for being a valued customer. We hope you have a wonderful Wednesday! - Cole

Direct Energy Responds January 10th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Love

(5 / 5)

  I absolutely love Direct Energy. Ive had them for a few years now with no complaints. I have the free weekends plans and its the best for my lifestyle since Im usually not home on week days

Alia M
December 20th, 2017

Thanks for the kind words, Alia! We appreciate the feedback. It's nice to hear that the free weekends plan is working out well for you. We hope you have a wonderful day. - Cole

Direct Energy Responds January 10th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

online chat

(5 / 5)

  Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me

Frances
December 12th, 2017

Frances, this is wonderful feedback. We are pleased to hear Melinda was able to take care of the enrollment questions you had from start to end and walk you through the process. We will be sure to forward this feedback to her supervisor. Have a happy holiday season! All the best, - Jane

Direct Energy Responds December 15th, 2017
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

on-line signup with direct energy

(5 / 5)

  in less that 10 minutes Kim had me setup for the fixed plan for electricity.

andrew
December 7th, 2017

Wow, that's great to hear that our customer care agent Kim was able to take care of your needs efficiently. We will be sure to forward this feedback to the appropriate team. Thank you for choosing Direct Energy. Happy Holidays! - Jane

Direct Energy Responds December 15th, 2017
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
Rates as of
Example Bill
loading...